1. If you have not done so already, download the attached zip file to the computer that you want to install the extension on.
2. Extract the contents of the zip file to a location of your choice where it won't be moved or deleted.
3. Open a new Chrome browser window and navigate to the extensions page by typing chrome://extensions in the address bar and pressing the Enter key or by clicking on the three dots in the top right hand corner of the browser, selecting "More tools", and then Extensions.
4. Once the extensions page has loaded you will need to turn on "Developer mode" by clicking the slider in the top right of the page
   
   
5. Once "Developer mode" has been enabled you can install the extension by clicking the "Load unpacked" button on the left side of the screen
   
   
6. Browse to the location where you extracted the zip file in step 2 and click on "Select Folder"
7. The extension should be installed and you should see the extension showing on the page
8. You should now be able to navigate to your Lightspeed Retail account in your browser to use the extension

Before you start working in AdVision eCommerce, you must first build your catalog in Lightspeed. Once your catalog is setup in your Lightspeed Retail account, AE is then setup to import the catalog information from your Lightspeed account via the Lightspeed Retail API.  Whenever you add a product to your Lightspeed Retail account, the new products will be detected by AdVision eCommerce (at a specified interval) and automatically imported into AE. AE will likewise detect certain changes you make to your catalog in Lightspeed, like inventory quantity and pricing updates. 

In addition to the catalog importing into AE, AdVision eCommerce will also export orders you receive in your webstores and send them to your Lightspeed Retail account as a sale.

Though the internet largely prevents these issues, sometimes a bad core router on the internet may prevent you from reaching LightSpeed Cloud. Ordinarily these routers are identified and removed by other healthy routers as a potential pathway for your request. Sometimes things don’t work out perfectly and you end up in a internet partitioning situation where you can access some sites and not others due to these bad routes. To troubleshoot this problem try the following steps:

1. Reboot your modem and verify that the modem reboot does not correct your problem. If you end up having to call support, the first thing we will ask you to do is reboot your modem. Please understand that we are trying to help you and do reboot your modem again for us a second time. This fixes nine out of ten problems of this sort.
2. Try replacing east with west (or west with east) in the URL that you are trying to load the login page from. For example if your URL is east3.merchantos.com, try west3.merchantos.com. For customers on our newer interface, if your URL is cloud3e.merchantos.com try cloud3w.merchantos.com. If you are able to load a login page at the opposite URL, you have successfully routed yourself around the problem and should try logging in.
3. If none of the above steps work for you, try contacting LightSpeed support team.

How TO Import Data

To make transitioning to LightSpeed Cloud easier, you can import your inventory and customer data from a pre-existing database.

To import your inventory and/or customer data to LightSpeed Cloud, you must:

1. Prepare a separate spreadsheet for your inventory and customer data based on the LightSpeed Cloud requirements.
2. Send the properly formatted spreadsheet to LightSpeed Support for importing into your LightSpeed Cloud account.

1. PREPARE YOUR SPREADSHEET

To avoid a failed import or having to manually correct the data in your system, you must follow the spreadsheet preparation procedure outlined in this section. LightSpeed supports the following file formats for importing:

• .csv
• .txt
• .xls
• .xlsx

1. Export your current inventory/customer data from your previous POS software to a spreadsheet software file, such as Microsoft Excel.
2. Create a backup of your original export file. The backup file is a precaution against any errors, and can also be used as a reference for verifying your data.
3. In your spreadsheet file, rename the column headings so that they match the LightSpeed Cloud system fields. See the Data Fields section below for the inventory and customer fields used in LightSpeed Cloud, and for example import spreadsheet files.
4. Review your spreadsheet data and fix any formatting or data errors as detailed in the “Data Verification” section below.

2. SEND THE SPREADSHEET TO LIGHTSPEED SUPPORT

Once you’ve prepared and verified your import spreadsheet file, email the file to our Support team at the email address that pertains to you:

Important: Licensed users are entitled to one free import per calendar quarter. Additional imports within the same calendar quarter are subject to an import fee.

• Trial users: trialimports@lightspeedretail.com
• Licensed users: cloudimports@lightspeedretail.com.

Note: Data import can take up to 3 business days to complete. If we have to edit your data in any way, we will send the file back to you for your approval. If your file is not formatted correctly, it will delay your import.

How to rename, merge, or delete categories.

1. Click Settings from the Main Menu, and then click Categories.
2. To rename a Category, click the Category description in your list of Categories. Edit the Category Name and click Save when finished.
3. To merge two Categories, click the Category description for the Category you would like to keep.
4. Click MERGE at the bottom, then select the checkbox in the row of the Category you would like merged into the current Category. Click the Merge button, towards the bottom, to merge the two Categories into one. Take note that all Categories belonging to the old Category will now belong to the new one.
5. Merging cannot be undone.
6. To delete a Category, click the garbage can icon.

How to edit your inventory levels.

The preferred method to update your inventory levels is by performing a count using the LightSpeed Cloud Inventory Counts feature. The following method will allow you to edit the inventory level for any individual item.

1. Click Inventory from the Main Menu, and then click Item Search.
2. Search for the item you would like to adjust the inventory for.
3. Click the Description (Edit Record) of the item.
4. Click INVENTORY on the left.
5. You may edit the quantity and/or Unit Cost on any line. It's important to note that your total quantity on hand is determined by summing the quantity of each of these lines. Also, your Unit Cost will be an average of the costs found on each of these lines.

1. 1. Click Settings from the Main Menu, and then click Categories.
2. 
3. To edit or add to an existing category branch, click the corresponding category from the list, or click+ New Category to add a new category branch.
4. Enter/edit the Category Name, and then click Save.
5.  Select the Parent category path.

6. Note: You can change the category path for any of the current category branches by selecting a different path at any time. When doing so, the structure of the branch that you’re moving is maintained. For example, if you have a branch such as Women > Clothing > Dresses, moving the “Clothing” branch will also move its “Dresses” sub-category.
7. If you want to add a sub-category, enter the sub-category Name under Add Sub Category, and then click + Add Sub Category. If you want to expand on the already created sub-categories, click the pencil icon next to the sub-category.
8.  Click Save.

1. Supply a list of all static pages you will require and most importantly the initial text content for them through the collaborative. It does not have to be perfect as it can be edited by you at a later date, we just need to format it.
2. Understand and follow the instruction per the 'Summary of Steps' for administering your static pages.

definition -- A LightSpeed static webpage is a page that you create using the web store administration panel. These pages usually include your PCI Compliance policies such as Privacy, Returns, Shipping and Terms & Conditions.

They can also be your About Us and individual lead-in pages per your primary level categories if your site design calls for it. AdVision will guide you to create as many static pages as necessary within the LightSpeed admin panel.

note -- Remember that not all of the static pages of your web site can be created here, but the majority can. AdVision will justify to you any reasoning if a static page needs to be outside of admin panels control.

Creating static pages within the LightSpeed web store admin panel will be done between you and AdVision in a few steps. The primary purpose of this multi step process, is to have you create your initial content and for AdVision to format your content so that it looks like it belongs within your web store and also to give you the necessary access to edit your pages as and when needed without AdVision's involvement in the future.

Summary of Steps

note -- Initially, as you create your static pages for the first time it is likely that the pages of text will appear quite plain and the fonts all wrong, this will be resolved by AdVision in step 5.

STEP 1 - Creating text content

Create a FOLDER on your Mac prepare content for your static pages and save your .txt files in this folder prior to creating your webpages.

Suggestion -- Create the text content for your pages in an application such as TextEdit. You will find this application on your Mac, and if you open it, across the top you will find the FORMAT menu, select PLAIN TEXT mode from within it.

note - The following images and movie(s) are from Web Store 2.0 and therefore there maybe some slight variations in screen images shown, but essentially you should see all of what is outlined.

STEP 2 - Setup the static pages within LightSpeed's web store admin panel

Go to -- Tools > eCommerce -- within your LightSpeed application -- the following images represents those panels:

Click as indicated to take you to the LIST views within in the admin panel - then select PAGES from the DropDown Menu.

When the LIST of PAGES shows, it is at this time, that you should delete any pages that are not relevant or seen in the design of your web store navigation.

example -- If you're not going to have TOP PRODUCTS or PROMOTIONS, as seen in the original LightSpeed templates, then delete those pages from this list. You only want to have pages listed here that are linked within your new design.

ADDING new webpages, can be done from this view by clicking on the bottom bar as shown above.

STEP 3 - ADDING OR EDITING YOUR STATIC WEB PAGES

While looking at the LIST view of static pages within LightSpeed web store admin panel, click EDIT on any one specific page and that will take you to the view below

PAGE KEY - The first item that you will need to enter is the page KEY. This will be the actual name of the file example - 'about' would have a file name like about.html. When you enter the page KEY, it is important that you have all letters in lower case and preferably a single word.

You can have a two word filename, but use an underscore between the words eg: file_name. Finally do not enter an extension like .html or .php at the end of your page KEY as the functionality of the web store needs to do that.

PAGE TITLE - Enter a page TITLE, that is relevant to the content of this page. Entering the TITLE in Title Case (Mixed Capitalization) is recommended. eg: About ABC Company

LARGE BOX AREA - COPY and PASTE your new text from TextEdit into the large box seen in this panel. When you first do this, please make sure that you 'cannot' see all of the little icons in rows above the large box. You can toggle these icons on or off by clicking on the little i - icon as seen in the view.

note -- Below the LARGE BOX AREA - are three more fields to enter content. Ignore the SLIDESHOW PRODUCT TAG - as we will adivse you if that is necessary for any one specific page at a later date. We will be sending you in STEP 5 the KEYWORDS and DESCRIPTIONS, (if applicable) but at this time in the initial steps, you can leave these three fields blank. resolving -- Once you have setup your static pages in this panel and SAVED, you should be able to resolve to them to check to see they are working. Depending on the type of hosting setup, the actual URL to resolve to maybe slightly different. Please test these pages are resolving and let AdVision know if you experience any issues.

Your page URL will be the result of the title of the page. As an example if your PAGE KEY is "About" but your PAGE TITLE is "About Us" the resulting URL is going to be "http://example.com/about-us", not "http://example.com/about".

nameofyoururl.com/about.html - or - nameofyoururl.com/index?cpage=about

....where nameofyoururl is noted this would be the URL to your web store. This might be at your www domain, or set up as a 'sub domain'...

www.nameofyoururl.com/shop - or - shop.nameofyoururl.com

STEP 4 - Send AdVision your LIST of pages

Once you have created all your static pages - go back to the list view of static pages in the LS web store admin panel and take a screenshot [Shift - Apple - 4].

Your mouse will turn into a crosshair, move mouse to the top left of area you wish to screen capture, hold down your mouse button and drag to the bottom right of the area you wish to capture and then let go of the mouse button. In most cases the new screen shot you just did, should show up on your Mac Desktop.

Please send that screenshot image of your LIST view to our development team (with your URL in the Subject) back via the collaborative.

note -- By doing so, you have now given us both the names of your pages and the initial content we will be able to resolve to. AdVision will now take your text content and format it into HTML code, so that the font styles we are using within the web store will be consistent throughout.

photographs -- You may very well wish to have an image or two added to your static pages. Don't try and add them yourself, but send them to us (via our collaborative environment or FTP to us) with your LIST view screenshot. Please make sure to let us know what images go to what pages and if you have a particular order or comment about placement.