AdVision's Support: Published Ordered Knowledge Base: : | AdVision eCommerce Support

What are the other Services that AdVision offers?

Diego Cassio — Fri, 15 Mar 2019 10:24:15 +0000

AdVision designs and customizes e-commerce web stores on a variety of platforms and can be connected to various point-of-sale applications or administered independently.

Our web stores can be fully customized to meet our client's design requirements and functionality via a selection of add-on / plugin modules, that enhance the sites owner's access to self administer other content pages over and above the products within the point-of-sale.

AdVison Services : advision-ecommerce.com

PCI Compliant Hosting - Trustwave Certified PCI Compliant Hosting for Secure Online transactions

SSL Certificates - Installed to ensure HTTPS (secure) channel access to payment processor

Security Scanning - 24/7 scanning for hack attempts, malware with removal support

eCommerce Web Store Design & Development - Modern & Contemporary designs, that value adds to your viewers perception

Add-On Functionality - Module based add ons, allow for more interactive viewers experience and owners self-administrative control

Custom Programming - You think of it, or have seen it somewhere, we can likely build it

Search Engine Optimization - Assures your web store, website or blog have been optimized and registered with Google

Support - Big or small jobs, we offer eCommerce platform support

Contact : 866 865 8783 or info@advision-ecommerce.com for detail

Social Media: Facebook Twitter Google Plus

I have large files to send, how do I use AdVision FTP?

Diego Cassio — Fri, 15 Mar 2019 10:24:17 +0000

AdVision FTP site is a server based repository for large files that generally are to big to send via email or upload to online forms.

If you have multiple files that are in excess of 8 MB, you can upload via our SFTP site atsftp.advision-ecommerce.com

To send files to us, please download and install an FTP application from https://filezilla-project.org/download.php (Windows & Mac versions available).

Once installed, you can then set up to connect to our SFTP site...

URL: sftp.advision-ecommerce.com
USERNAME: advision_public
PASSWORD: 1_guest_user
PORT: 8616
PROTOCOL: SFTP

As you login, please create a folder with your project’s name and then in that folder, upload you files or send us 'one compressed' folder as outlined below...

Please leave your SFTP app open while the files are being uploaded as uploading may take sometime, dependent on the final files size.

* To save you time, we recommend you assemble all the files you wish to send us in 'One' folder on your computer.

You can the 'compress' the folder by CTRL or OPTION clicking on the folder to see the pop up menu on your computer that allows you to compress the folder.

Then send the 'One folder' compressed folder you generate to us via our SFTP.

What is and is not supported when it comes to 3rd party eCommerce Modules?

Diego Cassio — Fri, 15 Mar 2019 10:24:21 +0000

AdVision Support covers any web store customization we have done on any 3rd party eCommerce Modules such as Lightspeed's OnSite and is restricted within a fixed version number.

What this means is that AdVision's support covers any issues arising on the eCommerce module based within the version number that we customized and its subsequent release such as 2.0 to 2.1 and 2.2 and so on.

What is not supported is when a new full release version from 3rd parties are released, from 2.0 to 3.0 to 4.0 etc.

The reason behind this is that, historically new (full version) 3rd party release updates, have been programmed on a complete new core language or functionality that previously existed is no longer available or new and improved functionality has been added. All of which effect the web store customization.

Note : If you are subscribed to Lightspeed Retail's self hosted (Cloud) or AdVision eCommerce web stores hosted with AdVision, ALL updates and issues are supported regardless of version releases.

How do I set up monthly auto billing on the recurring invoice I receive?

Diego Cassio — Fri, 15 Mar 2019 10:24:25 +0000

When paying your recurring invoice through Freshbooks, you have the option of saving your credit card information to be automatically billed going forward. That way, you won’t have to manually enter your information each time.

You can do so by enabling the "Save card and automate future payments" option when entering your credit card information for the first time.

I can no longer log into my web store administration area, all I see is a blank white page

Diego Cassio — Fri, 15 Mar 2019 10:24:29 +0000

The first area that we would investigate on an issue like this, is whether or not our internal server security system has blocked your access.

This happens when more than 3 unsuccessful attempts are made to login to either the e-commerce module or any of our add-on modules. Please Google : what's my IP - and then copy and paste the IP number that you see and send it over to AdVision support ASAP. Once we determine whether or not this is the issue, we can help you investigate further.

How do I contact Support for my Web Store?

Diego Cassio — Tue, 09 Apr 2019 14:21:46 +0000

Issue with my existing Web Store

For fast and expedient customer service - please email any and all request in regards to an existing website or a project in development to....

projects@advision-ecommerce.com

with your name, project name, details and work request(s).

Alternatively, you may use the support form on our site: https://advision-ecommerce.com/support#frmSupport

... by doing so, you will have placed your request directly into our production environment and one of our team will address it asap.

How AdVision Addresses New or Update Requests :

If you require 'new work'. done on your Web Store, AdVision is available on a 'as you need it basis'.

Historically we have found that 'new work' request on a given web store can vary considerably, depending on how intensive the web store is administered by the client.

Therefore, any requests for new work, that arise on a web store once live, will be addressed on an hourly basis ($ 100.00 per hour USD, billed in 15 min increments), and an estimate will be sent to the client for approval prior to creating a ticket.

If you have any ‘New’ requests, please email projects@advision-ecommerce.com

Or reach out to us directly: https://advision-ecommerce.com/contact-us