What is and is not supported when it comes to 3rd party eCommerce Modules?
AdVision Support covers any web store customization we have done on any 3rd party eCommerce Modules such as Lightspeed's OnSite and is restricted within a fixed version number.
What this means is that AdVision's support covers any issues arising on the eCommerce module based within the version number that we customized and its subsequent release such as 2.0 to 2.1 and 2.2 and so on.
What is not supported is when a new full release version from 3rd parties are released, from 2.0 to 3.0 to 4.0 etc.
The reason behind this is that, historically new (full version) 3rd party release updates, have been programmed on a complete new core language or functionality that previously existed is no longer available or new and improved functionality has been added. All of which effect the web store customization.
Note : If you are subscribed to Lightspeed Retail's self hosted (Cloud) or AdVision eCommerce web stores hosted with AdVision, ALL updates and issues are supported regardless of version releases.
