Service Availability Statement
Effective Date: January 1st. 2026
This Service Availability Statement (“Statement”) describes how CatalogPilot (“Service”) operated by AdVision eCommerce Inc. (“AdVision,” “we,” “us,” “our”) generally manages availability, maintenance, and updates.
This Statement is informational only and does not constitute a service-level agreement (SLA), warranty, or guarantee of uptime.
1. General Availability
CatalogPilot is designed to operate continuously, 24 hours a day, 7 days a week, except during planned or unplanned maintenance events.
While we strive to ensure high availability, we do not guarantee any specific uptime percentage.
2. Planned Maintenance
We may perform maintenance activities to:
- upgrade infrastructure
- improve performance
- deploy new features
- resolve known issues
- apply security patches
- update integrations
Planned maintenance may be performed:
- with or without notice
- during non-peak hours (when feasible)
- outside of your local timezone
During maintenance, the Service may be temporarily unavailable or experience reduced performance.
3. Unplanned Downtime
Unplanned downtime may occur due to:
- hosting provider issues
- network failures
- third-party API outages
- data center conditions
- software defects
- external attacks
- emergency patching
We respond to unplanned downtime as quickly as reasonably possible, but make no guarantee of response time or resolution time.
4. Dependencies On Third-Party Platforms
The Service relies on integrations with third-party platforms, including but not limited to:
- Shopify
- Lightspeed
- WooCommerce
- BigCommerce
- Ecwid
- Google Merchant Center
- Cloud infrastructure providers
- CDN providers
- Payment processors
We are not responsible for:
- failures or outages of these services
- API limitations
- rate limits
- platform policy changes
- deprecations or breaking updates
- data being unavailable from these platforms
Any such issues may impact Service availability or functionality.
5. Performance Considerations
Service performance may vary based on:
- data volume
- catalog size
- processing capacity
- concurrent load
- usage spikes
- network conditions
We optimize for reliability but do not guarantee minimum performance metrics.
6. Support Availability
Support channels operate during the hours listed on our website or documentation.
Response times are influenced by:
- issue severity
- staff availability
- timezone differences
- volume of requests
Support response times are not guaranteed.
7. Updates & Deployments
We regularly release updates that may include:
- improvements
- new features
- fixes
- backend changes
- infrastructure modifications
These updates may:
- occur without notice
- require temporary downtime
- modify or remove features
Your continued use of the Service constitutes acceptance of these updates.
8. Data Access During Outages
During outages or maintenance events:
- you may lose temporary access to your CatalogPilot dashboard
- ingestion, enrichment, and syncing may pause temporarily
- queued processes may resume once availability returns
We do not guarantee access to:
- historical logs
- real-time metrics
- processing queues
- pending tasks
during unavailability events.
9. Business Continuity
We maintain operational procedures designed to promote continuity and recovery, including:
- redundant hosting components (where applicable)
- routine backups
- monitoring tools
incident response workflows
However, we do not guarantee continuity, disaster recovery times, RTO/RPO metrics, or failover availability.
10. No SLA Or Warranty
This Statement does not constitute:
- a warranty
- a service-level agreement
- an uptime guarantee
- a promise of uninterrupted service
Availability is provided “as-is” and “as-available” in accordance with the Terms & Conditions.
11. Changes To This Statement
We may update this Statement at any time.
Updates are effective upon posting.
Continued use of the Service constitutes acceptance.
