How do I fix a product that is showing the wrong image?

It is important to understand that all data and images on the web store come from your LightSpeed Point of Sale. If you have data or image issues that do not match what is in your LightSpeed Point of Sale, you will need to solve the problem by using LightSpeed Point of Sale.

Usually when a product is showing the incorrect image, you can delete the images from your LightSpeed Point of Sale, reload them and the update your store again. Sometimes this process does not always work. You try to correct the image or the data in LightSpeed Point of Sale and the web store does not fix the product when you click update store.

In order to resolve this situation, it is sometimes best to remove the product from the web store database and reload it.

In your web store admin panel you have a Database or DB section, there is a tab called: Product Lookup. For users running LightSpeed 3.1.7 or better, this will be found under the System tab. See below:

This displays all the products on your web store. Locate the product that you are having difficulty with and select the Product Code. Erase the Product Code and click the BLUE check mark. This will remove the product from your web store.

Once this is complete, locate the same product in your LightSpeed Point of Sale. 

Open the product card and uncheck the Sell on LightSpeed Web Store button and SAVE.

Then re-check the Sell on LightSpeed Web Store button and also the checkbox that says: 're-upload photo for this product on next update' and SAVE again.

By unchecking and rechecking Sell on LightSpeed Web Store, you are simply telling LightSpeed to reload this entire product to the web store.

Then go to Tools > Ecommerce and update your web store. This will reload the product to your web store.