There is a tax code bug in LightSpeed Point of Sale that is affecting the LightSpeed web store, but it easily resolved through your LightSpeed Point of Sale.

Open LightSpeed Point of Sale and go to Tools > Setup > Taxes and click OPEN.

You will see a screen similar to the one below.

In the Tax Codes section at the bottom left of the screen, you can drag and reorder your tax codes.

Drag the tax code at the top to the bottom. In the example above, you would drag US under NO TAX.

Then drag the tax code

LightSpeed only supports English language.

No, LightSpeed does not have an API available.

Contact LightSpeed for SMTP settings.

For credit card processing and configuration, you need to contact LightSpeed support.

For shipping configuration you need to contact LightSpeed support.

Category in LS store is how you have classified or divided different products.

LightSpeed supports the following devices: iPhone-iPad, Mobile Web App

Products Overview

The Product card lets you set up an individual Product in your LightSpeed database, defining all of the properties that determine how the Product is treated throughout the system.  The Product card is also where you "map" your Suppliers and their costs when you purchase the item, as well as track the Product's inventory trail, its levels, and the different statuses the Product can be in.

Accessible in the Product card but explained in other articles of the Help database are the Web tab, where all selection and categorization of Products to be sold on the Web Store

Contact LightSpeed support for product keywords and product tags.

LightSpeed integrates with the following applications: Merchant Warehouse, Axia, Moneris Solutions, Tyro.

Contact LightSpeed support to manage inventory levels.

Tips to Resolve Connection Problems

Though the internet largely prevents these issues, sometimes a bad core router on the internet may prevent you from reaching LightSpeed Cloud. Ordinarily these routers are identified and removed by other healthy routers as a potential pathway for your request. Sometimes things don’t work out perfectly and you end up in a internet partitioning situation where you can access some sites and not others due to these bad routes. To troubleshoot this problem try the following steps:

1. Reboot your modem and verify that the modem reboot does not correct your problem. If you end up

Importing inventory and customer data

How TO Import Data

To make transitioning to LightSpeed Cloud easier, you can import your inventory and customer data from a pre-existing database.

To import your inventory and/or customer data to LightSpeed Cloud, you must:

1. Prepare a separate spreadsheet for your inventory and customer data based on the LightSpeed Cloud requirements.
2. Send the properly formatted spreadsheet to LightSpeed Support for importing into your LightSpeed Cloud account.

1. PREPARE YOUR SPREADSHEET

To avoid a failed import or having to manually correct the data in your system, you must follow the spreadsheet preparation procedure outlined in this

Light Speed Pro and Light Speed Cloud are not Integrated Products.

Renaming, Merging, or Deleting Categories

How to rename, merge, or delete categories.

1. Click Settings from the Main Menu, and then click Categories.
2. To rename a Category, click the Category description in your list of Categories. Edit the Category Name and click Save when finished.
3. To merge two Categories, click the Category description for the Category you would like to keep.
4. Click MERGE at the bottom, then select the checkbox in the row of the Category you would like merged into the current Category. Click the Merge button, towards the bottom, to merge the two Categories into one. Take note that all Categories belonging to the old Category will now

Editing Inventory Levels

How to edit your inventory levels.

The preferred method to update your inventory levels is by performing a count using the LightSpeed Cloud Inventory Counts feature. The following method will allow you to edit the inventory level for any individual item.

1. Click Inventory from the Main Menu, and then click Item Search.
2. Search for the item you would like to adjust the inventory for.
3. Click the Description (Edit Record) of the item.
4. Click INVENTORY on the left.
5. You may edit the quantity and/or Unit Cost on any line. It's important to note that your total quantity on hand is determined by

Product Categories

Product categories are used to categorize your items into groups and sub-groups, and are required for sales reporting, batch price changes, and searches. These categories can then be assigned to the individual items in your inventory. Using categories offers more specific, in-depth results in your reports. For example, with a year of sales you'd see how well products categorized as “Men's shoes” are selling. If you have a LightSpeed Cloud Web Store account, the product categories are also used for classification on your web store. Important: If you import products into LightSpeed Cloud from a pre-existing database that includes

Once installed and setup, the AfterPay Payment Integration app will allow users of your site to select and use AfterPay as a payment option in your site checkout.  When a user chooses to use AfterPay as their payment for an order, upon completion of checkout, they'll be forwarded (through the app) to AfterPay's payment interface.  Following successful payment with AfterPay, the user is sent back to your website for their order receipt and eCom is notified that the order has been paid for.

Follow instructions in Lightspeed eCom to purchase the AfterPay app from the App Marketplace.  During install, you'll

Yes, the color swatch module is compatible with the input point-of-sale [LightSpeed]. It reads the color options prepared within the POS and then makes them available through our color swatch module administration area, for you to be able to access and add to each and every color option a specific colored swatch [small image] for reference when your viewer is visiting the main product page. Color swatch is a module which allows color options to display as swatches rather than a default matrix dropdown. This module works off the zoom module. There are 2 ways to work with the module: 1-