LightSpeed supports the following devices: iPhone-iPad, Mobile Web App

Products Overview

The Product card lets you set up an individual Product in your LightSpeed database, defining all of the properties that determine how the Product is treated throughout the system.  The Product card is also where you "map" your Suppliers and their costs when you purchase the item, as well as track the Product's inventory trail, its levels, and the different statuses the Product can be in.

Accessible in the Product card but explained in other articles of the Help database are the Web tab, where all selection and categorization of Products to be sold on the Web Store

Contact LightSpeed support for product keywords and product tags.

LightSpeed integrates with the following applications: Merchant Warehouse, Axia, Moneris Solutions, Tyro.

Contact LightSpeed support to manage inventory levels.

Tips to Resolve Connection Problems

Though the internet largely prevents these issues, sometimes a bad core router on the internet may prevent you from reaching LightSpeed Cloud. Ordinarily these routers are identified and removed by other healthy routers as a potential pathway for your request. Sometimes things don’t work out perfectly and you end up in a internet partitioning situation where you can access some sites and not others due to these bad routes. To troubleshoot this problem try the following steps:

1. Reboot your modem and verify that the modem reboot does not correct your problem. If you end up

Importing inventory and customer data

How TO Import Data

To make transitioning to LightSpeed Cloud easier, you can import your inventory and customer data from a pre-existing database.

To import your inventory and/or customer data to LightSpeed Cloud, you must:

1. Prepare a separate spreadsheet for your inventory and customer data based on the LightSpeed Cloud requirements.
2. Send the properly formatted spreadsheet to LightSpeed Support for importing into your LightSpeed Cloud account.

1. PREPARE YOUR SPREADSHEET

To avoid a failed import or having to manually correct the data in your system, you must follow the spreadsheet preparation procedure outlined in this

Light Speed Pro and Light Speed Cloud are not Integrated Products.

Renaming, Merging, or Deleting Categories

How to rename, merge, or delete categories.

1. Click Settings from the Main Menu, and then click Categories.
2. To rename a Category, click the Category description in your list of Categories. Edit the Category Name and click Save when finished.
3. To merge two Categories, click the Category description for the Category you would like to keep.
4. Click MERGE at the bottom, then select the checkbox in the row of the Category you would like merged into the current Category. Click the Merge button, towards the bottom, to merge the two Categories into one. Take note that all Categories belonging to the old Category will now

Editing Inventory Levels

How to edit your inventory levels.

The preferred method to update your inventory levels is by performing a count using the LightSpeed Cloud Inventory Counts feature. The following method will allow you to edit the inventory level for any individual item.

1. Click Inventory from the Main Menu, and then click Item Search.
2. Search for the item you would like to adjust the inventory for.
3. Click the Description (Edit Record) of the item.
4. Click INVENTORY on the left.
5. You may edit the quantity and/or Unit Cost on any line. It's important to note that your total quantity on hand is determined by

Product Categories

Product categories are used to categorize your items into groups and sub-groups, and are required for sales reporting, batch price changes, and searches. These categories can then be assigned to the individual items in your inventory. Using categories offers more specific, in-depth results in your reports. For example, with a year of sales you'd see how well products categorized as “Men's shoes” are selling. If you have a LightSpeed Cloud Web Store account, the product categories are also used for classification on your web store. Important: If you import products into LightSpeed Cloud from a pre-existing database that includes

Once installed and setup, the AfterPay Payment Integration app will allow users of your site to select and use AfterPay as a payment option in your site checkout.  When a user chooses to use AfterPay as their payment for an order, upon completion of checkout, they'll be forwarded (through the app) to AfterPay's payment interface.  Following successful payment with AfterPay, the user is sent back to your website for their order receipt and eCom is notified that the order has been paid for.

Follow instructions in Lightspeed eCom to purchase the AfterPay app from the App Marketplace.  During install, you'll

Yes, the color swatch module is compatible with the input point-of-sale [LightSpeed]. It reads the color options prepared within the POS and then makes them available through our color swatch module administration area, for you to be able to access and add to each and every color option a specific colored swatch [small image] for reference when your viewer is visiting the main product page. Color swatch is a module which allows color options to display as swatches rather than a default matrix dropdown. This module works off the zoom module. There are 2 ways to work with the module: 1-

With AdVision's Sift Fraud Prevention app, any time a new order is placed, updated or paid for in your webstore, the order information is forwarded to your Sift account for a fraud analysis. Sift uses it's unique fraud prevention system to analyize your customer's risk level (how likely is this purchase fraudulent) and returns a score to indicate the risk of fulfilling the order.

Follow instructions in Lightspeed eCom to purchase the Sift Science Fraud Prevention app from the App Marketplace.  During install, you'll be forwarded to our app management site to either login to an existing account (if you've

Once installed, the Age Verification apps will display a popup the first time a user visits your site.  It's intention is the stop the user from viewing any site content without first confirming they are above the required age for entry.  After a user confirms their age, the popup will not display again until their next site visit/session.

Follow instructions in Lightspeed eCom to purchase the Age Verification app from the App Marketplace.  During install, you'll be forwarded to our app management site to either login to an existing account (if you've purchased a Lightspeed eCom app from

Please view the video here:- Video Tutorial on Product Images App Management

Une fois installée et configurée, l’application Color Swatches permettra aux utilisateurs de votre site de sélectionner la couleur d’un produit en fonction des images représentatives que vous avez chargées. Ainsi, si vous avez un produit avec des options de couleur comme rouge, bleu ou imprimé léopard, vous pouvez télécharger des images (ou définir une couleur unie) pour chaque produit, montrant au client un échantillon de cette couleur/motif sur la page des détails du produit. Lorsqu’on clique sur un échantillon, l’option de couleur est mise à jour et eCom exécute la fonctionnalité standard qui s’applique normalement à la sélection

Nach der Installation und Einrichtung ermöglicht die Color Swatches App den Benutzern Ihrer Website, die Farbe eines Produkts anhand repräsentativer Musterbilder, die Sie hochgeladen haben, auszuwählen. Wenn Sie also ein Produkt mit Farboptionen wie Rot, Blau oder Leopardendruck haben, können Sie Bilder hochladen (oder eine Vollfarbe einstellen), die dem Kunden ein Muster dieser Farbe / dieses Musters auf der Detailseite des Produkts anzeigen. Wenn Sie auf ein Muster klicken, wird die Farboption aktualisiert und eCom führt die Standardfunktionen aus, die normalerweise bei der Farbauswahl auftreten (z.B. Preisgestaltung, Lagerbestand, Aktualisierung der Informationen zur Produktbildgalerie).

Folgen Sie den Anweisungen in

Van zodra geïnstalleerd en ingesteld, maakt de Color Swatches App het voor de gebruikers van uw website mogelijk om de kleur van een product te kiezen om basis van de door u opgeladen en representatieve staalafbeeldingen. Wanneer u dus een product hebt met kleuropties zoals Rood, Blauw of Luipaardmotief, kunt u afbeeldingen opladen (of een vaste kleur instellen) voor elk product, waardoor u de klant een overzicht geeft van die kleur/motief op de pagina met de productdetails. Wanneer men een staal aanklikt, krijgt de kleuroptie een update en voert eCom de standaardfuncties uit die men normaal aantreft bij een kleurselectie (namelijk de prijs, de voorraad, de

Once installed and setup, the Color Swatches app will allow users of your site to select the color of a product based on representative swatch images you've uploaded.  So if you have product with color options like Red, Blue, or Leopard Print, you can upload images (or set a solid color) for each that shows the customer a swatch of that color/pattern on the product's details page.  When a swatch is clicked on, the color option is updated and eCom performs the standard functionality that normally occurs on color selection (i.e. pricing, stock, product image gallery info update).