Top Topics

  • Can I use AdVision eCommerce with Lightspeed Retail (formally Lightspeed Cloud)?

    Diego Cassio · 0 · Posted

    Yes, the AdVision eCommerce system has a module that allows it to connect to the Lightspeed Retail's API to import new products and sync price changes and available inventory quantities from your Lightspeed Retail account.

  • Building your Lightspeed Retail Catalog to Work with AdVision eCommerce

    Diego Cassio · 0 · Posted

    Recommendations for preparing your catalog to work best with the AdVision eCommerce system can be found in the follow PDF:  http://ecommerce.advisiongraphics.net/help/LightspeedCloudCatalogforAdVisionEcommerce.pdf

  • How does AdVision eCommerce work with Lightspeed Retail?

    Diego Cassio · 0 · Posted

    To use AdVision eCommerce with Lightspeed Retail, you must have a Lightspeed Retail account.

    Before you start working in AdVision eCommerce, you must first build your catalog in Lightspeed. Once your catalog is setup in your Lightspeed Retail account, AE is then setup to import the catalog information from your Lightspeed account via the Lightspeed Retail API.  Whenever you add a product to your Lightspeed Retail account, the new products will be detected by AdVision eCommerce (at a specified interval) and automatically imported into AE. AE will likewise detect certain changes you make to your catalog in Lightspeed, like inventory

  • Using with Lightspeed Retail (Cloud) (3)

    Diego Cassio · 0 · Posted
    • How does AdVision eCommerce work with Lightspeed Retail?
    • Building your Lightspeed Retail Catalog to Work with AdVision eCommerce
    • Can I use AdVision eCommerce with Lightspeed Retail (formally Lightspeed Cloud)?
  • Is it required that my AdVision eCommerce system connect to a separate point-of-sale or inventory management system?

    Diego Cassio · 0 · Posted

    No, it is not required.  AdVision eCommerce is built as a standalone system that can both manage your catalog and process/manage online orders.  It also contains basic inventory management features.

    However, many of our clients do require a more advanced inventory management system and/or point-of-sale application for their brick-and-mortar store.  To this end, AdVision eCommerce does currently support several POS/inventory management systems and is always open to connecting with new/additional systems in the future.

  • What payment methods does AE support?

    Diego Cassio · 0 · Posted

    We're always adding new payment options for our clients to use on their webstores, but AdVision eCommerce currently supports the following:

    Advanced Support (features standard payment processing plus features like authorize only, delayed capture, void, credit, etc.):

    • Authorize.net Advanced Integration
    • Authorize.net Customer Information Management

    Basic Support (standard payment processing):

    • PayPal Payments Pro (Express Checkout)
    • USA Epay
    • Cayan (Merchant Warehouse)
    • Beanstream
    • Moneris
  • Which shipping methods/carriers does AE support?

    Diego Cassio · 0 · Posted

    We are constantly adding support for new carriers and shipping methods, but currently AdVision eCommerce supports the following shipping carriers and methods:

    Advanced Support (calculates rates based on destination/weight, create and print shipping labels):

    • UPS Domestic
    • FedEx Domestic (requires a lengthy certification process for your FedEx account)
    • USPS via Endicia

    Basic Support (calculates rates based on destination/weight):

    • UPS
    • FedEx
    • USPS
    • USPS via Endicia
    • Canada Post
    • Startrack

    Along with the support for the above shipping carrier APIs, AdVision eCommerce also supports more generic shipping method setups and flat rate shipping.

  • Can I edit customer account information to correct mispelled/malformed address information?

    Diego Cassio · 0 · Posted

    Go to Customers>>Accounts and click on the account you'd like to edit.  You can edit addresses under the Addresses tab, just click on the address you want to edit.

  • Where is the AdVision eCommerce User Manual?

    Diego Cassio · 0 · Posted

    Available at http://ecommerce.advisiongraphics.net/help/AdvisionWebstoreHelpDoc.pdf

  • What is AdVision eCommerce?

    Diego Cassio · 0 · Posted

    AdVision Ecommerce (AE) is the end system that will allow you to manage your catalog and orders for your online webstore(s).

  • What Payments Gateways are supported by LightSpeed eCommerce 3.0?

    Diego Cassio · 0 · Posted

    A payment gateway is an e-commerce application provider service that authorizes payments for e-businesses and online retailers. It is the connection between your LightSpeed web store and your credit card processor. A payment gateway protects credit card details by encrypting sensitive information, such as credit card numbers, to ensure that information passes securely between the customer and the merchant and also between merchant and payment processor. If you operate a site that sells online you will need to sign up with a Gateway provider to process credit cards online.  Even if you have signed up with a credit card processor

  • How to upload data and images to LightSpeed Point of Sale Pro?

    Diego Cassio · 0 · Posted

    LightSpeed Point of Sale supports uploading and downloading data and images using CSV files. 

    A CSV file is very similar to a text file or spreadsheet and enables you to quickly add and edit data for a large number of products.

    Before you begin preparing your CSV file it is recommended that you download open office and use that application to view and edit your CSV-spreadsheet. *Microsoft Excel is not recommended and may impact the reliability of your import process.

    Common Question 1: How do I prevent Open Office from changing the first letter to lowercase in my CSV?

    Select Tools

  • How to import Product Data into your LightSpeed Point of Sale.

    Diego Cassio · 0 · Posted

    Importing

    Essential Point

    • You should do a manual backup before performing any imports.
    • You can import Products, Suppliers, Customers, or Customer/Supplier Contacts.
    • You must rearrange your target fields to match your source data.
    • Some field values, such as those for Supplier, Class, and Family, must exist in LightSpeed Pro before those values are imported.
    • To import images, collect them as jpg files together in a folder and include their file name in the source data.
    • Multiple Customer Contacts can be imported within a single Customer card.
    • Existing Products and Customers can be updated by matching on a particular field and
  • How do I install a LightSpeed plugin?

    Diego Cassio · 0 · Posted

    NOTE 1: This knowledge base only applies to LightSpeed users running LightSpeed eCommerce 3.0 and above.

    NOTE 2: It is highly recommended that you upload and manage plugins through an internet browser instead of your LightSpeed Point of Sale.

    NOTE 3: It is REQUIRED that you upload the files for the LightSpeed Plugin Installer using BINARY TRANSFER MODE in your FTP client. If you use ASCII, you will get errors when trying to install and activate new plugins.

  • LightSpeed 3.0 Upgrade Process.

    Diego Cassio · 0 · Posted

    LightSpeed 3.0 Upgrade Process

    LightSpeed 3.0 is a whole new software product. It includes a new database, new framework, new code structure and new features.

    In order to upgrade your LightSpeed web store to LightSpeed eCommerce 3.0, we will need a minimum of 2 weeks. 

    Please read the notes below:

    1.We do not develop on your live site. We make a copy of your entire site in a sub-folder and do the upgrade to the copy. All customizations must be rebuilt and tested. So if Argoworks wrote custom scripts that allowed LightSpeed to do certain things 'outside the box', we

  • How do I fix a product that is showing the wrong image?

    Diego Cassio · 0 · Posted

    It is important to understand that all data and images on the web store come from your LightSpeed Point of Sale. If you have data or image issues that do not match what is in your LightSpeed Point of Sale, you will need to solve the problem by using LightSpeed Point of Sale.

    Usually when a product is showing the incorrect image, you can delete the images from your LightSpeed Point of Sale, reload them and the update your store again. Sometimes this process does not always work. You try to correct the image or the data in LightSpeed Point of

  • Taxes are not being applied correctly to orders?

    Diego Cassio · 0 · Posted

    There is a tax code bug in LightSpeed Point of Sale that is affecting the LightSpeed web store, but it easily resolved through your LightSpeed Point of Sale.

    Open LightSpeed Point of Sale and go to Tools > Setup > Taxes and click OPEN.

    You will see a screen similar to the one below.

    In the Tax Codes section at the bottom left of the screen, you can drag and reorder your tax codes.

    Drag the tax code at the top to the bottom. In the example above, you would drag US under NO TAX.

    Then drag the tax code

  • What languages does LightSpeed support?

    Diego Cassio · 0 · Posted

    LightSpeed only supports English language.

  • Does LightSpeed offer an API?

    Diego Cassio · 0 · Posted

    No, LightSpeed does not have an API available.