Knowledge Base: FAQ Policies

  • Trust & Security

    Effective Date: January 1st. 2026

    At AdVision eCommerce Inc., we understand that merchants depend on reliable and secure systems to operate their businesses. This page describes the security practices we use to help protect CatalogPilot, merchant accounts, and the data processed within the Service.

    This Security Practices page is informational only and does not create contractual obligations, warranties, or guarantees. It complements our Privacy Policy and Terms & Conditions.

    1. Security Principles

    We follow a framework built around four core pillars:

    1. Confidentiality – preventing unauthorized access
    2. Integrity – maintaining accuracy and reliability
    3. Availability – ensuring systems operate as intended
    4. Accountability
  • Service Availability Statement

    Effective Date: January 1st. 2026

    This Service Availability Statement (“Statement”) describes how CatalogPilot (“Service”) operated by AdVision eCommerce Inc. (“AdVision,” “we,” “us,” “our”) generally manages availability, maintenance, and updates.

    This Statement is informational only and does not constitute a service-level agreement (SLA), warranty, or guarantee of uptime.

    1. General Availability

    CatalogPilot is designed to operate continuously, 24 hours a day, 7 days a week, except during planned or unplanned maintenance events.

    While we strive to ensure high availability, we do not guarantee any specific uptime percentage.

    2. Planned Maintenance

    We may perform maintenance activities to:

    • upgrade infrastructure
    • improve performance
    • deploy
  • Data Processing Addendum (DPA)

    (GDPR-compliant, CCPA-ready, SaaS-appropriate)

    Effective Date: January 1st. 2026

    Parties:

    This Data Processing Addendum (“Addendum”) forms part of the Terms & Conditions (“Agreement”) between:

    AdVision eCommerce Inc., a Delaware corporation (“Processor”, “AdVision”, “we”, “us”, “our”),

    and

    Merchant (“Controller”, “you”, “your”).

    This Addendum governs the processing of personal data relating to individuals located in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), or jurisdictions with similar data-protection requirements.

    1. Definitions

    Terms used but not defined in this Addendum have the meaning set out in the Agreement.

    1.1 “Controller” means the Merchant, determining the purposes and means of processing Personal

  • Cookie Policy

    Effective Date: January 1st. 2026

    This Cookie Policy explains how AdVision eCommerce Inc. (“AdVision,” “we,” “us,” “our”) uses cookies and similar tracking technologies in connection with CatalogPilot and any websites or web-based interfaces we operate (“Sites”).

    This Cookie Policy should be read together with our Privacy Policy, which describes how we handle personal information.

    1. What Are Cookies?

    Cookies are small text files stored on your device when you visit a website or use a web application. Cookies allow us to:

    • improve user experience
    • understand how visitors use our Sites
    • secure your account
    • remember preferences
    • analyze performance

    Cookies may be

  • Acceptable Use Policy (AUP)

    Effective Date: January 1st. 2026

    This Acceptable Use Policy (“AUP”) governs how Merchants and their Authorized Users (“you,” “your”) may access and use CatalogPilot, all related applications, APIs, metadata engines, services, and integrations (collectively, the “Service”) operated by AdVision eCommerce Inc. (“AdVision,” “we,” “us,” “our”).

    By using the Service, you agree to comply with this AUP.

    Violations may result in suspension or termination of your account without notice.

    1. General Principle

    The Service must only be used for lawful, legitimate business purposes.

    You may not use it in any way that:

    • violates laws;
    • harms individuals or businesses;
    • compromises security;
    • disrupts