A payment gateway is an e-commerce application provider service that authorizes payments for e-businesses and online retailers. It is the connection between your LightSpeed web store and your credit card processor. A payment gateway protects credit card details by encrypting sensitive information, such as credit card numbers, to ensure that information passes securely between the customer and the merchant and also between merchant and payment processor. If you operate a site that sells online you will need to sign up with a Gateway provider to process credit cards online.  Even if you have signed up with a credit card processor

LightSpeed Point of Sale supports uploading and downloading data and images using CSV files. 

A CSV file is very similar to a text file or spreadsheet and enables you to quickly add and edit data for a large number of products.

Before you begin preparing your CSV file it is recommended that you download open office and use that application to view and edit your CSV-spreadsheet. *Microsoft Excel is not recommended and may impact the reliability of your import process.

Common Question 1: How do I prevent Open Office from changing the first letter to lowercase in my CSV?

Select Tools

Importing

Essential Point

• You should do a manual backup before performing any imports.
• You can import Products, Suppliers, Customers, or Customer/Supplier Contacts.
• You must rearrange your target fields to match your source data.
• Some field values, such as those for Supplier, Class, and Family, must exist in LightSpeed Pro before those values are imported.
• To import images, collect them as jpg files together in a folder and include their file name in the source data.
• Multiple Customer Contacts can be imported within a single Customer card.
• Existing Products and Customers can be updated by matching on a particular field and

NOTE 1: This knowledge base only applies to LightSpeed users running LightSpeed eCommerce 3.0 and above.

NOTE 2: It is highly recommended that you upload and manage plugins through an internet browser instead of your LightSpeed Point of Sale.

NOTE 3: It is REQUIRED that you upload the files for the LightSpeed Plugin Installer using BINARY TRANSFER MODE in your FTP client. If you use ASCII, you will get errors when trying to install and activate new plugins.

LightSpeed 3.0 Upgrade Process

LightSpeed 3.0 is a whole new software product. It includes a new database, new framework, new code structure and new features.

In order to upgrade your LightSpeed web store to LightSpeed eCommerce 3.0, we will need a minimum of 2 weeks. 

Please read the notes below:

1.We do not develop on your live site. We make a copy of your entire site in a sub-folder and do the upgrade to the copy. All customizations must be rebuilt and tested. So if Argoworks wrote custom scripts that allowed LightSpeed to do certain things 'outside the box', we

It is important to understand that all data and images on the web store come from your LightSpeed Point of Sale. If you have data or image issues that do not match what is in your LightSpeed Point of Sale, you will need to solve the problem by using LightSpeed Point of Sale.

Usually when a product is showing the incorrect image, you can delete the images from your LightSpeed Point of Sale, reload them and the update your store again. Sometimes this process does not always work. You try to correct the image or the data in LightSpeed Point of

There is a tax code bug in LightSpeed Point of Sale that is affecting the LightSpeed web store, but it easily resolved through your LightSpeed Point of Sale.

Open LightSpeed Point of Sale and go to Tools > Setup > Taxes and click OPEN.

You will see a screen similar to the one below.

In the Tax Codes section at the bottom left of the screen, you can drag and reorder your tax codes.

Drag the tax code at the top to the bottom. In the example above, you would drag US under NO TAX.

Then drag the tax code

LightSpeed only supports English language.

No, LightSpeed does not have an API available.

For shipping configuration you need to contact LightSpeed support.

For credit card processing and configuration, you need to contact LightSpeed support.

Contact LightSpeed for SMTP settings.

Category in LS store is how you have classified or divided different products.

LightSpeed supports the following devices: iPhone-iPad, Mobile Web App

Products Overview

The Product card lets you set up an individual Product in your LightSpeed database, defining all of the properties that determine how the Product is treated throughout the system.  The Product card is also where you "map" your Suppliers and their costs when you purchase the item, as well as track the Product's inventory trail, its levels, and the different statuses the Product can be in.

Accessible in the Product card but explained in other articles of the Help database are the Web tab, where all selection and categorization of Products to be sold on the Web Store

Contact LightSpeed support for product keywords and product tags.

LightSpeed integrates with the following applications: Merchant Warehouse, Axia, Moneris Solutions, Tyro.

Contact LightSpeed support to manage inventory levels.