Knowledge Base: Lightspeed eCom (Web Store Admin)

  • Products & Categories (13)

    • AddiAdding products to categoriesng documents to products
    • Adding custom fields to products 
    • Working with filters 
    • Modify categories
    • Adding brands
    • Creating Categories 
    • Adding tags to Products
    • Adding related products to main Product
    • Adding products to categories
    • Adding product images 
    • Managing products 
    • Importing your Products
    • How to Add Products on your LS eCom web store?
  • Shipping & Payments (3)

    • Choosing a suitable payment method
    • Configuring payment methods V
    • Configuring shipping methods
  • Import & Export (6)

    • Exporting data
    • List of all options on the import sheet
    • Import wizard: updating products
    • Import wizard: New products
    • Editing products through import
    • Import an arbitrary .csv file 
  • Import an arbitrary .csv file

    If you lack certain fields or assign incorrect names to products you will very likely receive error messages, preventing the sheet from being loaded. Lightspeed eCom uses .csv or .xml files. To import products of your previous store, you will have to convert its import sheet to the Lightspeed eCom sheet structure.

    Copy the fields from the import sheet of your previous store to the template sheet. When you have finished, you may import it through SYSTEM > Tools > Imports in the left menu of the back office. For more information about importing and an explanation on the columns used in the sheet please see

  • Import wizard: updating products

    This page shows an overview of columns that can be connected to a variety of back office options.

    Note: If you use different column names, or if certain columns are not included in the import sheet, this overview may vary. The left column is the import sheet column name, the right column the back office tool.

     

    If you have added other interface languages to your back office, the language row will be expanded with them. For example, for France you will see FR_Title_short. 

  • Editing products through import

    After opening your online store, you can start stocking it with products you wish to sell. If you previously ran an online store, received a product listing from your supplier or are looking for a quick way to import or edit many products, you can use SEOshop’s Import & Export tool. For this purpose, only use files with a .CSV or .XLS extension.  First, we recommend to manually create a product in the back office. If you then create an export file, you can use this product as an example.

    Warning

    Note: Carefully read the Common Errors section at the bottom

  • Exporting data

    Use Lightspeed eCom's Exports tool to keep track of what's going on with your business by exporting data from your online store. For example, you can use the Exports tool to: 

    • create exports of your orders, invoices, and sales to monitor your sales data;
    • export all your orders or shipments to be handled by a fulfillment group;
    • export all your products to change their prices and images and then re-import them;

    Data you can export

    Products

    A product export contains product variants and information.

    When you export product data this information is not included:

    • Specifications
    • Custom fields
    • Filters 
    • Quantity discounts
    • Related
  • Configuring shipping methods

    Please review this link below for details on configuring shipping methods

    Configuring shipping methods

  • How to Add Products on your LS eCom web store?

    Adding products

    This article describes functionality in of the Lightspeed eCom Back Office.

    Without products to sell, there's no use in starting an online store. Although stocking your store will take some time, but is absolutely worth the effort. Products can be created through SHOPS > Products > Products  in the left menu of the back office.

    There are two ways or adding products:

    1. Add a product manually
    2. Add a product using the import tool

    To add products

    1. On the Backoffice left panel click Products.
    2. At the top of the screen click Add a product.
      • Title - Short description of the product that will be displayed
  • Configuring payment methods V

    Please review link below for details on configuring payment method:

    Configuring a payment method

  • How do I manage shipping methods available in checkout?

    Shipping methods are managed via the distributor of a product.  When a user reaches the shipping method selection portion of checkout, the system will have split the order into shipments based on the distributors of the products being ordered.  Each shipment will have a list of available shipping methods.  You can manage what shipping methods are shown for each distributor via the following:

    1. In AE admin, go to Catalog>>Distributors>>click the distributor you'd like to manage.
    2. Below the "Details" tab, you see a list of tabs of any shipping carriers activated for your system.  Click on the carrier you want to
  • Choosing a suitable payment method

    There are several payment methods you can offer in your online store. SEOshop provides over 35 integrations with payment options, in the Netherlands as well as abroad.

    Bank versus Payment Service Provider

    A Payment Service Provider (PSP) is an online bank specialized in payment traffic. SEOshop has made several favorable price agreements with a number of PSPs, enabling you as an online retailer to offer your customers optimal payment comfort against economical rates. A lot of confusion exists concerning what a Payment Service Provider exactly is/does, as a result of which many online retailers opt to only offer iDeal through

  • Importing your Products

    If you lack certain fields or assign incorrect names to products you will very likely receive error messages, preventing the sheet from being loaded. Lightspeed eCom uses .csv or .xml files. To import products of your previous store, you will have to convert its import sheet to the Lightspeed eCom sheet structure.

    Copy the fields from the import sheet of your previous store to the template sheet. When you have finished, you may import it through SYSTEM > Tools > Imports in the left menu of the back office. For more information about importing and an explanation on the columns used in the sheet please see

  • Managing products

    Improve the findability of your products for customers and your search engine rankings by adding product descriptions and meta tags.

    PRODUCT CONTENT

    • Title - short description of the product, displayed in categories you add the product to.
    • Full title - longer description, displayed on product pages.
    • Description - enter a short product description. Depending on the theme you use, the description may not be visible in the product pages of your online store. If you do not enter SEO data, the information here is used as a meta description by search engines.
    • Visible - whether the product is visible in your online store.
      • Always
  • Adding product images

    Good product photos are essential for the success of your online store. Use clear, visually appealing images to increase your turnover opportunities. We recommend you use square or rectangular high-resolution images, as they provide better results when customers zoom in, and give you the opportunity to optimally present your product range.

    To make your product range even more appealing, you can add a unique image to each variants of your products. 

    Do not hesitate to ask your suppliers for new pictures if theirs do not meet your quality standards.

    To add an image

    Note: You can add a maximum of 10 images to each

  • Adding products to categories

    Categories are an important part of the navigation of your online store. Create categories to help your customers quickly find what they're looking for, and assign products to categories.

    To add products to a category

    1. Create your Categories. 
    2. On the left menu of the Back Office go to SHOP > Products > Products and click the product you want to work with.
    3. In the CATEGORIES section click Select category to specify the category or categories category.
    4. A pop-up window displays. Select the categories you want to add. You can add products to any number of categories.  Note: You can remove an existing category from a product by simply unselecting the category in the
  • Adding related products to main Product

    Increase your chances for upselling by showing products that are related to what's in a customer's shopping cart, such as accessories and similar products.

    You can have a maximum of five related products. If you have fewer than five, the list is supplemented with featured products.

    Depending on the theme you're using, related products are also visible on product pages.

    To add related products

    1. On the left menu of the Back Office click Products and choose the product you want to work with.
    2. In the Related products area click Add a product.
    3. Search for the product you want to add and click Choose.
    4. If you have
  • Adding tags to Products

    Tags are keywords that describe product features and are used by search engines. For example, if you enter belt and black in the search bar of a search engine, it searches for these tags. Your customers can use tags to search your online store. When they click the black tag, all of the products tagged as black are displayed.

    Note: Pay attention to competition when you create tags. It can be better to join tags, to avoid keyword competition.

    To create tags

    1. On the left menu of the Backoffice go to Products > Tags  > Add a tag.
      • Title - Enter the tag here, for example, black t-shirt with flowers. Note: If you use
  • Creating Categories

    Creating categories 

    Your online store's navigation is based on categories so that you can organize your product range conveniently for customers. This helps them quickly find what they're looking for and increases your turnover opportunities.

    About categories

    Research shows that successful online stores have a maximum of seven main categories, each with a clear, concise name to ensure easy-to-read navigation. Categories are used in product, overview and text pages.

    Product pages

    A product page displays all of the products in a category. Customers see product pages when they browse the products in your store. When a customer clicks a product,