Contact LightSpeed support to manage inventory levels.

There can be several reasons products in OnSite aren't loading in your AE system.  To troubleshoot, try the following steps:

1. Ensure any products you've created in OnSite have been uploaded to your Lightspeed webstore database (i.e. you've uploaded your latest catalog changes from your POS to the LS webstore database).  If the products have not been uploaded to the LS webstore then AE can not grab them.  If the products have been updated to your LS webstore, move on to step 2 below. NOTE: as you continue to troubleshoot, make sure to update your LS webstore database with any changes

Self administrative module that allows you to set up products that are downloadable. Make available for immediate download, any documentation, movies or audio files once a successful transaction within the Lightspeed web store has been acknowledged.

Headless eCommerce is an innovative architecture that separates the frontend and backend of an online store. This decoupling offers flexibility and customization, allowing businesses to choose different technologies for each part without affecting the other. Here's a simplified explanation for online retailers:

1. Decoupled Frontend and Backend: The frontend (user interface) and backend (server-side logic) operate independently, enabling businesses to make changes to one without disrupting the other.

2. APIs for Communication: APIs (Application Programming Interfaces) facilitate data exchange between the frontend and backend, promoting a modular and scalable structure.

3. Flexibility and Customization: Businesses can select technologies that best

With AdVision's Sift Fraud Prevention app, any time a new order is placed, updated or paid for in your webstore, the order information is forwarded to your Sift account for a fraud analysis. Sift uses it's unique fraud prevention system to analyize your customer's risk level (how likely is this purchase fraudulent) and returns a score to indicate the risk of fulfilling the order.

Follow instructions in Lightspeed eCom to purchase the Sift Science Fraud Prevention app from the App Marketplace.  During install, you'll be forwarded to our app management site to either login to an existing account (if you've

1. In AE admin, go to Settings>>Sites>>click on the site you want to edit.
2. Under the Cart tab, there is a checkbox labelled "Max. Qty Allowed to Order Limited by Stock Qty".  Check this box to stop customers from ordering more than what you have in stock for any particular item.  If you want to allow customers to order more than what's in stock, uncheck the box.
3. Make sure to click Save Changes when done.

Good product photos are essential for the success of your online store. Use clear, visually appealing images to increase your turnover opportunities. We recommend you use square or rectangular high-resolution images, as they provide better results when customers zoom in, and give you the opportunity to optimally present your product range.

To make your product range even more appealing, you can add a unique image to each variants of your products. 

Do not hesitate to ask your suppliers for new pictures if theirs do not meet your quality standards.

To add an image

Note: You can add a maximum of 10 images to each

Any language that is based on the Latin keyboard is compatible with our web stores. If you have other languages that are character based, just let us know and we can advise. In the vast majority of cases, most languages can be installed. The translations for all references throughout the web store are provided by the client, this is not an auto translating module. The primary reasoning for this, is that auto translating at this time is not a technology that can be relied upon for a web store.

Multiple language support to make your site truly international. You can

Introduction: Switching your eCommerce platform from Lightspeed to PrestaShop can significantly boost your online store's performance and capabilities. PrestaShop is an open-source platform that offers flexibility, customization, and scalability to suit your unique business needs.

Key Benefits:

1. Customizability: Tailor your store to meet specific requirements for a unique shopping experience.
2. Cost-Effectiveness: Eliminate subscription fees with this open-source solution, reducing operational costs.
3. Scalability: Easily handle growing product catalogs and traffic without performance issues.
4. Flexibility: Integrate seamlessly with a wide range of plugins and third-party services.
5. SEO-Friendly: Designed to improve your store’s visibility on search engines.
6. Multilingual and Multicurrency Support: Cater to

Once installed, the Age Verification apps will display a popup the first time a user visits your site.  It's intention is the stop the user from viewing any site content without first confirming they are above the required age for entry.  After a user confirms their age, the popup will not display again until their next site visit/session.

Follow instructions in Lightspeed eCom to purchase the Age Verification app from the App Marketplace.  During install, you'll be forwarded to our app management site to either login to an existing account (if you've purchased a Lightspeed eCom app from

You can manage which availabilities customer's are allowed to order by doing the following:

1. In AE admin, go to Settings>>Sites>>click the site you'd like to manage.
2. Under the Cart tab, find the "Allow Ordering of" label which will show a list of availability checkboxes.  Check the availabilities you'd like to ALLOW ordering for; Uncheck the availabilities you don't want users to order.
3. Once you're done, click Save Changes.

The most common setup for our clients is to check "In Stock" and "Low Stock", thus allowing your customers to order anything that has a stock qty greater than 0.

Once installed, you'll be able to navigate to an area where you will be advised as to the final size of the images for the gallery. Prepare your images at that set size ideally, for consistency of presentation. Through an intuitive a add-on module, you will be able to upload your images.

"Une fois installé, les applications de vérification d'âge affichent un popup la première fois qu'un utilisateur visite votre site. Il est l'intention est que l'utilisateur arrête d'afficher tout le contenu du site sans avoir d'abord confirmant qu'ils sont dessus de l'âge requis pour l'entrée. Une fois qu'un utilisateur confirme leur âge, le popup n'affichera à nouveau jusqu'à leur prochaine visite du site / session ».

"Suivez les instructions dans Lightspeed eCom pour acheter l'application Vérification de l'âge de l'App Marketplace. Au cours de l'installation, vous serez redirigé vers notre site de gestion de l'application soit connexion à un

Categories are an important part of the navigation of your online store. Create categories to help your customers quickly find what they're looking for, and assign products to categories.

To add products to a category

1. Create your Categories. 
2. On the left menu of the Back Office go to SHOP > Products > Products and click the product you want to work with.
3. In the CATEGORIES section click Select category to specify the category or categories category.
4. A pop-up window displays. Select the categories you want to add. You can add products to any number of categories.  Note: You can remove an existing category from a product by simply unselecting the category in the

A Featured Product add-on, when installed will show a slider on the homepage or throughout on the webstore as needed. The module is self-administered. We can also facilitate some criteria or anyother addition to the slider. You would need to contact us with specific need on that.

The featured product slider on homepage will appear as:

The admin for the module is:

It is Self administer module which allows you to add image or text for each category separately.

You will upload images in the sizes as provided by AdVision or you can add banner images to show above all the thumbnail images for a category. Something like this:

You can also show categories listed as thumbnail images on a catalog page. As in :

In the admin area of the module, you can upload images for banner or the thumbnails. You do not have to upload images for all the categories. That is upto your discretion as to how many categories

Increase your chances for upselling by showing products that are related to what's in a customer's shopping cart, such as accessories and similar products.

You can have a maximum of five related products. If you have fewer than five, the list is supplemented with featured products.

Depending on the theme you're using, related products are also visible on product pages.

To add related products

1. On the left menu of the Back Office click Products and choose the product you want to work with.
2. In the Related products area click Add a product.
3. Search for the product you want to add and click Choose.
4. If you have

It is a self administered module which allows you to upload large images of all products that are usually around 1000 pixels wide by proportion. Product images on the detail view come from this module. In this module you can upload separate images for each color of the products.

It is here that you can manage swatches module if that is also part of your customization packet.

Once installed and setup, the Color Swatches app will allow users of your site to select the color of a product based on representative swatch images you've uploaded.  So if you have product with color options like Red, Blue, or Leopard Print, you can upload images (or set a solid color) for each that shows the customer a swatch of that color/pattern on the product's details page.  When a swatch is clicked on, the color option is updated and eCom performs the standard functionality that normally occurs on color selection (i.e. pricing, stock, product image gallery info update).

Setup multiple tiers of pricing made available to certain customers (based on account type) Speak with AE sales if interested in setting tier pricing based on customer account types.

In AE admin, pricing tiers are setup via discount levels, account types and additional site pricing rows. To start, AE support will setup the necessary discount levels, account types and site pricing rows to accomplish the setup you’re looking for.

Once setup, you’ll be able to manage each tiers pricing via Catalog>>Products>>Pricing. Here there will be a list of sites setup in your system (including the sites specific setup to manage