Knowledge Base

  • Creating Categories

    Creating categories 

    Your online store's navigation is based on categories so that you can organize your product range conveniently for customers. This helps them quickly find what they're looking for and increases your turnover opportunities.

    About categories

    Research shows that successful online stores have a maximum of seven main categories, each with a clear, concise name to ensure easy-to-read navigation. Categories are used in product, overview and text pages.

    Product pages

    A product page displays all of the products in a category. Customers see product pages when they browse the products in your store. When a customer clicks a product,

  • How Promo Codes modules works for shipping discounts?

    With Promo Codes Module, discount codes can be setup to discount shipping costs based on what's being ordered or a promo code.

  • Color Swatches App (Français)

        

    Une fois installée et configurée, l’application Color Swatches permettra aux utilisateurs de votre site de sélectionner la couleur d’un produit en fonction des images représentatives que vous avez chargées. Ainsi, si vous avez un produit avec des options de couleur comme rouge, bleu ou imprimé léopard, vous pouvez télécharger des images (ou définir une couleur unie) pour chaque produit, montrant au client un échantillon de cette couleur/motif sur la page des détails du produit. Lorsqu’on clique sur un échantillon, l’option de couleur est mise à jour et eCom exécute la fonctionnalité standard qui s’applique normalement à la sélection

  • What is Multiple Web Store? Is there a module for that?

    For LightSpeed On Site [pro-] web stores, where a client has more than one, we can have this add-on module which has the ability to look at both inventories and let the viewer know if it is available in one store, when it is not in another. It is setup by Advision Support.

    For web stores that are developed on our AE platform, there is the ability to add other web stores for it to feed from one central AE administration area.

    It is frequently used to build a retail version webstore of your webstore, available to the public, and

  • Adding brands

    Create brands and associate products with them so that customers can filter products by brand in your online store.

    To add a brand

    1. On the left panel of Back Office go to SHOP > Products > Brands.
    2. At the top of the screen click Add brand.
    3. In the Title field enter the name of the brand.
    4. In the Content box enter a description for the brand. The description will appear under Brands on the overview page in your online store.
    5. Tick the checkbox next to Include in Catalog to make the make visible in your store.
    6. Save your changes.

    You are then redirected to a page where you can edit the brand. Click Browse to

  • How Loyalty points module works? Can I assign them manually?

    This feature lets customer earn loyalty points via purchases to apply as credit towards future purchases.  Loyalty points are earned automatically as customer makes purchases through your AE webstore, based on their loyalty points level. Speak with AE Sales to purchase the loyalty points module.

    Once loyalty points module is installed, you can begin managing your loyalty points program under Customers>>Loyalty Programs in AE Admin.

    Create a Loyalty Points Program

    To add your first points program, click “Create New Loyalty Program”.  In the form that loads, enter the name of your new program (e.g. “Loyal Customers” or “Best Customers”) and

  • Gift Card App - How does it work?

    Using Gift Cards as Payment in eCom

    When a user is checking out from your eCom website, the payment option we setup for the Gift Card app will display as an option in checkout.  If selected, once the user completes eCom checkout, they are sent to our payment page where they can enter their gift card codes to apply their gift card balances to the order.  If the user's gift cards don't cover the full order balance due, we setup a "back-up" credit card form (to work through your preferred payment gateway), so the user can use a credit card

  • Modify categories

    PARENT

    This field is the same field as Put in category when creating a product. Leave this field blank if the category is a main category. If it is a sub-category, click Select a category to select a parent category. This can be done by clicking Choose next to the category. This will be the category class the category belongs to. Note: You can't place an overview page under a product or text page

    Click Detach parent category to change a category to a main category. If you want to move it, click Select a category to switch to another parent category. 

    CATEGORY INFORMATION

    The basic category information.

    • Title– category’s
  • Working with filters

    eCom has default filters such as price and brand, and you can create custom filters. For example, if you sell televisions, you can create a screen size filter.

    Filters are available in product categories, brand pages and search results.

    Filters are available only in Advanced packages.

    To create filters On the left menu of the Back Office go to Products > Filters. At the top of the screen click Add a filter. Give the filter a title, for example, Brand or Color. Activate the filter to make it available and save your changes. Click the filter you created and click Add value. Add a value, for example, red and save your changes.

  • LSR Order Splitter - How does it work?

    Check out this video that outlines how the compiler and order splitter apps work.

    eCom/Retail Order Refunds

    Please note: the splitter does not automatically handle refunds.  If an eCom order is refunded after the splitter has handled the order, you will need to manually locate and refund any split sales created from that eCom order.

  • LSR Multi-Shop Compiler - How does it work?

    Check out this video that outlines how the compiler and order splitter apps work.

  • Adding custom fields to products

    Create custom fields to offer customers choices for products such as text to be engraved or printed, delivery times, and options such as size, color and material. Contrary to Product sets, no new products with their own inventory management are created when using Custom fields. You retain one single product with one single inventory, despite different variants. Say you have a custom field for sizes S, M, L & XL. With custom fields it does not matter whether customers order a size L or S, both are deducted from the same inventory.

    Besides a drop-down menu, you can configure a variety of

  • Adding documents to products

    You can add documents to your product pages, such as specifications and assembly instructions. have two options. You can add file from your computer or a URL.

    To upload a document

    1. On the left menu of the Back Office go to Tools > Files.
    2. Click Upload files and find the document to upload.

    To add documents to a product

    1. On the left menu of the Back Office go to Products and choose the product you want to work with.
    2. In the Content text area add some text such as Download PDF here.
    3. Highlight the text and click the Link icon in the menu above the text area. 
    4. Either enter the URL of
  • Import wizard: New products

    This page shows an overview of columns that can be connected to a variety of back office options.

    Note: If you use different column names, or if certain columns are not included in the import sheet, this overview may vary. The left column is the import sheet column name, the right column the back office tool.

     

    If you have added other interface languages to your back office, the language row will be expanded with them. For example, for France you will see FR_Title_short. 

  • Enhanced Products Images - Help

    Once installed and setup, the Enhanced Product Images app will allow you to:

    1. Avoid the 12 image limit in Lightspeed eCom for product's details page; upload unlimited images (within reason) for each product in our app (larger image catalogs may incur additional hosting costs)
    2. Upload larger, higher quality images so your customers can see more detailed representations of the product
    3. Present image galleries with the MagicZoom Plus interactive gallery
    4. Works per Lightspeed eCom variant option selections
    5. Can work in conjunction with our Color Swatches app

    Product images uploaded into this app are hosted externally from eCom, so we can bypass

  • Homepage Slideshow Manager - Help (English)

        

    Table Of Contents

    Description Create a Lookbook Manage a Lookbook Settings Template Areas

    Once installed, and your first slideshow (a.k.a. lookbook) is built and activated, the Homepage Slideshow Manager app will display the slideshow when users visit your webstore’s homepage. The Homepage Slideshow Manager allows you to build and administer multiple lookbooks that can be scheduled to display on your homepage during specified dates (and date ranges).

    Follow instructions in Lightspeed eCom to purchase the Homepage Slideshow Manager app from the App Marketplace.

    During install, you'll be forwarded to our app management site to either login to an

  • Homepage Slideshow Manager - Help (Français)

        

    Table des matières

    la description

    Créer un Lookbook

    Gérer un Lookbook

    Paramètres

    zones modèle

    Légendes et Traductions

    Cartes (image Maps)

    Zones de texte

    Une fois installé, et votre premier diaporama (lookbook alias) est construit et activé, l'application Gestionnaire Page d'accueil Diaporama affiche le diaporama lorsque les utilisateurs visitent la page d'accueil de votre boutique en ligne. La page d'accueil Diaporama Manager vous permet de créer et d'administrer plusieurs lookbooks qui peuvent être programmées à afficher sur votre page d'accueil pendant les dates spécifiées (et des plages de dates).

    Suivez les instructions dans Lightspeed eCom pour acheter l'application Manager

  • eCom-to-Retail Data Bridge Manual (Beta)

        

    Table Of Contents

    App Settings Products Orders Logs

    Once installed and setup, our Data Bridge app will allow for the syncing of order and catalog info between your Lightspeed Retail account and one or more Lightspeed eCom websites.  The Data Bridge can:

    1. Automatically import new products from Retail into eCom
    2. Detect and sync certain product changes from Retail to eCom
    3. Automatically import new eCom orders into Retail
    4. Detect and sync certain order changes from eCom to Retail and from Retail to eCom
    5. Combine quantity on hand of products from multiple Retail shops and report that combined total as
  • How to set up and use the Facebook pixel for your ad campaigns

    Please follow this link:-

    https://www.facebook.com/business/learn/lessons/overview-of-how-facebook-pixels-work