Knowledge Base

  • Can I filter the comments on product rating before they broadcast to the webstore?

    Yes, you can filter the comments customers post using product rating before they broadcast to the web store. The module can also be set not to moderate, but we don't recommend that..

  • Chatbots: Empowering Customer Engagement!

    Introduction

    In today's fast-paced digital world, chatbots have become essential tools for online retailers. These AI-powered assistants provide immediate support, handle product inquiries, resolve issues, guide purchases, and operate 24/7, ensuring a seamless shopping experience and improved customer satisfaction.

    Key Benefits:

    • Instant Support: No more waiting times; get immediate assistance.
    • Product Inquiry Handling: Detailed product information at your fingertips.
    • Issue Resolution: Efficiently manage order tracking, delivery updates, returns, and refunds.
    • Guided Purchases: Personalized recommendations and smooth transactions.
    • 24/7 Availability: Continuous support across all time zones.
    • Efficiency Boost: Automates repetitive tasks, freeing human agents for complex issues.
    • Seamless Integration: Works across
  • What is product card?

    Products Overview

    The Product card lets you set up an individual Product in your LightSpeed database, defining all of the properties that determine how the Product is treated throughout the system.  The Product card is also where you "map" your Suppliers and their costs when you purchase the item, as well as track the Product's inventory trail, its levels, and the different statuses the Product can be in.

    Accessible in the Product card but explained in other articles of the Help database are the Web tab, where all selection and categorization of Products to be sold on the Web Store

  • Building your Lightspeed OnSite Catalog to Work with AdVision eCommerce

    Recommendations for preparing your catalog to work best with the AdVision eCommerce system can be found in the follow PDF:  http://ecommerce.advisiongraphics.net/help/LightspeedCatalogforAdVisionEcommerce.pdf

  • Homepage Slideshow Manager

    • Homepage Slideshow Manager - Help (English)
    • Homepage Slideshow Manager - Help (Français)
  • Importing your Products

    If you lack certain fields or assign incorrect names to products you will very likely receive error messages, preventing the sheet from being loaded. Lightspeed eCom uses .csv or .xml files. To import products of your previous store, you will have to convert its import sheet to the Lightspeed eCom sheet structure.

    Copy the fields from the import sheet of your previous store to the template sheet. When you have finished, you may import it through SYSTEM > Tools > Imports in the left menu of the back office. For more information about importing and an explanation on the columns used in the sheet please see

  • AdVision offer custom shipping module?

    Yes, AdVision can build in new shipping rate APIs upon request. if there is any third-party shipper that you would like and/or a unique configuration, please forward us the shippers API documentation and an outline of what you are hoping to achieve and we can assess.

  • AI: Transforming Personalization in Every Interaction

    Introduction:

    In the competitive e-commerce landscape, businesses are leveraging AI-driven personalization to enhance customer engagement and drive sales. This approach uses sophisticated algorithms to analyze customer data, offering personalized recommendations, product suggestions, and targeted marketing messages. By tailoring experiences to individual preferences, e-commerce enterprises can foster long-term loyalty and satisfaction.

    Key Features:

    • Data Analysis: Advanced algorithms analyze vast amounts of customer data, including past purchases, browsing history, and demographic information.
    • Customer Segmentation: Businesses segment their customer base into distinct groups based on similarities in preferences and behavior.
    • Tailored Recommendations: E-commerce platforms offer personalized product recommendations, increasing conversion likelihood.
    • Dynamic Content:
  • AfterPay Payment Integration

    Once installed and setup, the AfterPay Payment Integration app will allow users of your site to select and use AfterPay as a payment option in your site checkout.  When a user chooses to use AfterPay as their payment for an order, upon completion of checkout, they'll be forwarded (through the app) to AfterPay's payment interface.  Following successful payment with AfterPay, the user is sent back to your website for their order receipt and eCom is notified that the order has been paid for.

    Follow instructions in Lightspeed eCom to purchase the AfterPay app from the App Marketplace.  During install, you'll

  • what are product keywords or product tags?

    Contact LightSpeed support for product keywords and product tags.

  • Building your Lightspeed Retail Catalog to Work with AdVision eCommerce

    Recommendations for preparing your catalog to work best with the AdVision eCommerce system can be found in the follow PDF:  http://ecommerce.advisiongraphics.net/help/LightspeedCloudCatalogforAdVisionEcommerce.pdf

  • What is PCI Compliant Authorize/ Capture management?

    PCI Compliant Authorize/Capture is a built in support for authorize, capture, void and refund actions using Authorize.net and Authorize.net Customer Information Manager for PCI compliant credit card storage (making repeat purchases easier for your customers) + the ability to build in new payment gateway APIs upon request.

    It integrates with Authorize.net's CIM (Customer Information Management) feature to allow PCI compliant storage of credit card information allowing customers to more quickly and easily place future orders. (requires Authorize.net account). Once installed, you can manage customer’s CIM profiles via Settings>>Payments>>CIM Profiles in AE admin.

    Customer’s will also be able to manage basic

  • The Rise of Voice Commerce in Modern Shopping

    What is Voice Commerce?

    Voice Commerce is a revolutionary technology that utilizes voice-activated devices, like smart speakers and virtual assistants, to streamline the shopping process. This technology allows users to search for products, add items to their cart, and make purchases using simple voice commands, enhancing convenience and accessibility.

    Key Benefits:

    • Convenience: Hands-free shopping with natural language commands.
    • Accessibility: Ideal for visually impaired individuals.
    • Efficiency: Speeds up the shopping process.
    • Personalization: Tailored recommendations based on user data.
    • Multitasking: Shop while doing other activities.
    • Integration: Seamlessly integrates with existing e-commerce platforms.

    Assessing Voice Commerce for Your Business:

    To determine if Voice

  • What is color swatch module and is this module compatibale with Lightspeed Retail?

    Yes, the color swatch module is compatible with the input point-of-sale [LightSpeed]. It reads the color options prepared within the POS and then makes them available through our color swatch module administration area, for you to be able to access and add to each and every color option a specific colored swatch [small image] for reference when your viewer is visiting the main product page. Color swatch is a module which allows color options to display as swatches rather than a default matrix dropdown. This module works off the zoom module. There are 2 ways to work with the module: 1-

  • What other apps does LightSpeed integrate with?

    LightSpeed integrates with the following applications: Merchant Warehouse, Axia, Moneris Solutions, Tyro.

  • How does AdVision eCommerce work with Lightspeed OnSite?

    To use AdVision eCommerce with Lightspeed OnSite, you must also have a Lightspeed Webstore. Although you won’t being using the Lightspeed Webstore, nor will your customers ever visit or use it (your customers will only use the webstores managed by AdVision eCommerce), the Lightspeed Webstore is required so that AdVision Ecommerce can communicate with your Lightspeed OnSite POS. Think of the Lightspeed Webstore as a bridge between AE and your Lightspeed POS.

    Before you start working in AdVision eCommerce, you must first build your catalog in Lightspeed and upload that catalog to the Lightspeed Webstore. Once your catalog is uploaded

  • Managing products

    Improve the findability of your products for customers and your search engine rankings by adding product descriptions and meta tags.

    PRODUCT CONTENT

    • Title - short description of the product, displayed in categories you add the product to.
    • Full title - longer description, displayed on product pages.
    • Description - enter a short product description. Depending on the theme you use, the description may not be visible in the product pages of your online store. If you do not enter SEO data, the information here is used as a meta description by search engines.
    • Visible - whether the product is visible in your online store.
      • Always
  • What is Newsletter New Visitor Prompt Module?

    In the footer of your web store, we generally will add the newsletter sign-up form. We can install a newsletter module that would allow a newsletter popup on a first visit to the webstore. We can customize the look of that popup.

    For the module, you would need to have an account with a third-party newsletter service provider lilke Mail Chimp, Constat Contact etc.

    We would need your login info to that provider and we will grab the code to place the sign up form on the webstore. Since this is a third-party service, we can not control how will

  • The Augmented Reality Revolution

    Augmented Reality (AR)

    Augmented Reality (AR) technology is transforming e-commerce by providing immersive shopping experiences. By integrating virtual elements into the real world, AR allows customers to visualize products in their own environment, interact with them, and reduce purchase uncertainty. This technology enhances product visualization, encourages interactive engagement, and offers personalized recommendations, leading to increased customer satisfaction and loyalty.

    Assessing AR for Your Business

    To determine if AR is right for your business, consider the following:

    • Product type: AR is ideal for products where visual detail and fit matter.
    • Customer base: Evaluate if your customers are tech-savvy and likely to
  • Gift Registry App (English)

    eCom customers will be able to create their own registries and add items to them, from which other users can purchase items for the registry’s event.

    The app handles the tracking of registries, registry items and the purchase of registry items.

    Once installed, you'll be forwarded to our app management site to either login to an existing account (if you've purchased a Lightspeed eCom app from us before) OR create a new account with us to install and manage this and any future apps you may purchase from us for Lightspeed eCom. Once you've created an account or logged into