Knowledge Base

  • What is PCI Compliant Authorize/ Capture management?

    PCI Compliant Authorize/Capture is a built in support for authorize, capture, void and refund actions using Authorize.net and Authorize.net Customer Information Manager for PCI compliant credit card storage (making repeat purchases easier for your customers) + the ability to build in new payment gateway APIs upon request.

    It integrates with Authorize.net's CIM (Customer Information Management) feature to allow PCI compliant storage of credit card information allowing customers to more quickly and easily place future orders. (requires Authorize.net account). Once installed, you can manage customer’s CIM profiles via Settings>>Payments>>CIM Profiles in AE admin.

    Customer’s will also be able to manage basic

  • AI: Transforming Personalization in Every Interaction

    Introduction:

    In the competitive e-commerce landscape, businesses are leveraging AI-driven personalization to enhance customer engagement and drive sales. This approach uses sophisticated algorithms to analyze customer data, offering personalized recommendations, product suggestions, and targeted marketing messages. By tailoring experiences to individual preferences, e-commerce enterprises can foster long-term loyalty and satisfaction.

    Key Features:

    • Data Analysis: Advanced algorithms analyze vast amounts of customer data, including past purchases, browsing history, and demographic information.
    • Customer Segmentation: Businesses segment their customer base into distinct groups based on similarities in preferences and behavior.
    • Tailored Recommendations: E-commerce platforms offer personalized product recommendations, increasing conversion likelihood.
    • Dynamic Content:
  • Cookie-Richtlinie (DE)

     

    CatalogPilot™ – AdVision eCommerce Inc.

    Letzte Aktualisierung: 1. Januar 2026

    Diese Cookie-Richtlinie erläutert, wie AdVision eCommerce Inc. („AdVision“, „wir“, „uns“) Cookies und vergleichbare Technologien auf den von AdVision betriebenen Websites und Diensten, einschließlich CatalogPilot (zusammen die „Websites“), verwendet.

    Diese Richtlinie ist gemeinsam mit unserer Datenschutzerklärung zu lesen, in der beschrieben wird, wie personenbezogene Daten erhoben, verwendet und geschützt werden.

    1. Was sind Cookies?

    Cookies sind kleine Textdateien, die auf Ihrem Gerät (Computer, Tablet oder Mobiltelefon) gespeichert werden, wenn Sie eine Website besuchen. Sie ermöglichen es einer Website, Ihr Gerät zu erkennen, bestimmte Informationen zu speichern und die Benutzererfahrung zu

  • What is color swatch module and is this module compatibale with Lightspeed Retail?

    Yes, the color swatch module is compatible with the input point-of-sale [LightSpeed]. It reads the color options prepared within the POS and then makes them available through our color swatch module administration area, for you to be able to access and add to each and every color option a specific colored swatch [small image] for reference when your viewer is visiting the main product page. Color swatch is a module which allows color options to display as swatches rather than a default matrix dropdown. This module works off the zoom module. There are 2 ways to work with the module: 1-

  • What other apps does LightSpeed integrate with?

    LightSpeed integrates with the following applications: Merchant Warehouse, Axia, Moneris Solutions, Tyro.

  • How does AdVision eCommerce work with Lightspeed OnSite?

    To use AdVision eCommerce with Lightspeed OnSite, you must also have a Lightspeed Webstore. Although you won’t being using the Lightspeed Webstore, nor will your customers ever visit or use it (your customers will only use the webstores managed by AdVision eCommerce), the Lightspeed Webstore is required so that AdVision Ecommerce can communicate with your Lightspeed OnSite POS. Think of the Lightspeed Webstore as a bridge between AE and your Lightspeed POS.

    Before you start working in AdVision eCommerce, you must first build your catalog in Lightspeed and upload that catalog to the Lightspeed Webstore. Once your catalog is uploaded

  • Managing products

    Improve the findability of your products for customers and your search engine rankings by adding product descriptions and meta tags.

    PRODUCT CONTENT

    • Title - short description of the product, displayed in categories you add the product to.
    • Full title - longer description, displayed on product pages.
    • Description - enter a short product description. Depending on the theme you use, the description may not be visible in the product pages of your online store. If you do not enter SEO data, the information here is used as a meta description by search engines.
    • Visible - whether the product is visible in your online store.
      • Always
  • What is Newsletter New Visitor Prompt Module?

    In the footer of your web store, we generally will add the newsletter sign-up form. We can install a newsletter module that would allow a newsletter popup on a first visit to the webstore. We can customize the look of that popup.

    For the module, you would need to have an account with a third-party newsletter service provider lilke Mail Chimp, Constat Contact etc.

    We would need your login info to that provider and we will grab the code to place the sign up form on the webstore. Since this is a third-party service, we can not control how will

  • The Rise of Voice Commerce in Modern Shopping

    What is Voice Commerce?

    Voice Commerce is a revolutionary technology that utilizes voice-activated devices, like smart speakers and virtual assistants, to streamline the shopping process. This technology allows users to search for products, add items to their cart, and make purchases using simple voice commands, enhancing convenience and accessibility.

    Key Benefits:

    • Convenience: Hands-free shopping with natural language commands.
    • Accessibility: Ideal for visually impaired individuals.
    • Efficiency: Speeds up the shopping process.
    • Personalization: Tailored recommendations based on user data.
    • Multitasking: Shop while doing other activities.
    • Integration: Seamlessly integrates with existing e-commerce platforms.

    Assessing Voice Commerce for Your Business:

    To determine if Voice

  • Politique relative aux cookies (FR)

     

    CatalogPilot™ – AdVision eCommerce Inc.

    Dernière mise à jour : 1 janvier 2026

    La présente Politique relative aux cookies explique comment AdVision eCommerce Inc. (« AdVision », « nous », « notre ») utilise des cookies et technologies similaires sur les sites web et services exploités par AdVision, y compris CatalogPilot (collectivement, les « Sites »).

    Cette politique doit être lue conjointement avec notre Politique de confidentialité, qui décrit comment nous collectons, utilisons et protégeons les données personnelles.

    1. Que sont les cookies ?

    Les cookies sont de petits fichiers texte stockés sur votre appareil (ordinateur, tablette ou téléphone

  • Gift Registry App (English)

    eCom customers will be able to create their own registries and add items to them, from which other users can purchase items for the registry’s event.

    The app handles the tracking of registries, registry items and the purchase of registry items.

    Once installed, you'll be forwarded to our app management site to either login to an existing account (if you've purchased a Lightspeed eCom app from us before) OR create a new account with us to install and manage this and any future apps you may purchase from us for Lightspeed eCom. Once you've created an account or logged into

  • What are inventory levels?

    Contact LightSpeed support to manage inventory levels.

  • Why aren't products I've added to my OnSite catalog importing into AdVision eCommerce?

    There can be several reasons products in OnSite aren't loading in your AE system.  To troubleshoot, try the following steps:

    1. Ensure any products you've created in OnSite have been uploaded to your Lightspeed webstore database (i.e. you've uploaded your latest catalog changes from your POS to the LS webstore database).  If the products have not been uploaded to the LS webstore then AE can not grab them.  If the products have been updated to your LS webstore, move on to step 2 below. NOTE: as you continue to troubleshoot, make sure to update your LS webstore database with any changes
  • How downloadable Products module works?

    Self administrative module that allows you to set up products that are downloadable. Make available for immediate download, any documentation, movies or audio files once a successful transaction within the Lightspeed web store has been acknowledged.

  • The Augmented Reality Revolution

    Augmented Reality (AR)

    Augmented Reality (AR) technology is transforming e-commerce by providing immersive shopping experiences. By integrating virtual elements into the real world, AR allows customers to visualize products in their own environment, interact with them, and reduce purchase uncertainty. This technology enhances product visualization, encourages interactive engagement, and offers personalized recommendations, leading to increased customer satisfaction and loyalty.

    Assessing AR for Your Business

    To determine if AR is right for your business, consider the following:

    • Product type: AR is ideal for products where visual detail and fit matter.
    • Customer base: Evaluate if your customers are tech-savvy and likely to
  • Cookiebeleid (NL)

     

    CatalogPilot™ – AdVision eCommerce Inc.

    Laatst bijgewerkt: 1 januari 2026

    Dit Cookiebeleid legt uit hoe AdVision eCommerce Inc. (“AdVision”, “wij”, “ons”) cookies en vergelijkbare technologieën gebruikt op websites en diensten die door AdVision worden beheerd, waaronder CatalogPilot (gezamenlijk de “Sites”).

    Dit beleid dient te worden gelezen in samenhang met ons Privacybeleid, waarin wordt beschreven hoe wij persoonsgegevens verzamelen, gebruiken en beschermen.

    1. Wat zijn cookies?

    Cookies zijn kleine tekstbestanden die op uw apparaat (computer, tablet of mobiele telefoon) worden opgeslagen wanneer u een website bezoekt. Ze stellen een website in staat uw apparaat te herkennen, bepaalde informatie te onthouden

  • Sift Science Fraud Prevention App (English)

    With AdVision's Sift Fraud Prevention app, any time a new order is placed, updated or paid for in your webstore, the order information is forwarded to your Sift account for a fraud analysis. Sift uses it's unique fraud prevention system to analyize your customer's risk level (how likely is this purchase fraudulent) and returns a score to indicate the risk of fulfilling the order.

    Follow instructions in Lightspeed eCom to purchase the Sift Science Fraud Prevention app from the App Marketplace.  During install, you'll be forwarded to our app management site to either login to an existing account (if you've

  • How do I stop customer's from ordering more than what's in stock?

    1. In AE admin, go to Settings>>Sites>>click on the site you want to edit.
    2. Under the Cart tab, there is a checkbox labelled "Max. Qty Allowed to Order Limited by Stock Qty".  Check this box to stop customers from ordering more than what you have in stock for any particular item.  If you want to allow customers to order more than what's in stock, uncheck the box.
    3. Make sure to click Save Changes when done.
  • Adding product images

    Good product photos are essential for the success of your online store. Use clear, visually appealing images to increase your turnover opportunities. We recommend you use square or rectangular high-resolution images, as they provide better results when customers zoom in, and give you the opportunity to optimally present your product range.

    To make your product range even more appealing, you can add a unique image to each variants of your products. 

    Do not hesitate to ask your suppliers for new pictures if theirs do not meet your quality standards.

    To add an image

    Note: You can add a maximum of 10 images to each

  • What languages are available in Multi languages module?

    Any language that is based on the Latin keyboard is compatible with our web stores. If you have other languages that are character based, just let us know and we can advise. In the vast majority of cases, most languages can be installed. The translations for all references throughout the web store are provided by the client, this is not an auto translating module. The primary reasoning for this, is that auto translating at this time is not a technology that can be relied upon for a web store.

    Multiple language support to make your site truly international. You can