Knowledge Base: Lightspeed Retail (Cloud)

  • Chrome Extension Install Instructions

    Attached is a zip file that contains the required extension files and below you will find instructions on how to install the extension. Installation Instructions

    1. If you have not done so already, download the attached zip file to the computer that you want to install the extension on.
    2. Extract the contents of the zip file to a location of your choice where it won't be moved or deleted.
    3. Open a new Chrome browser window and navigate to the extensions page by typing chrome://extensions in the address bar and pressing the Enter key or by clicking on the three dots in the top
  • How does AdVision eCommerce work with Lightspeed Retail?

    To use AdVision eCommerce with Lightspeed Retail, you must have a Lightspeed Retail account.

    Before you start working in AdVision eCommerce, you must first build your catalog in Lightspeed. Once your catalog is setup in your Lightspeed Retail account, AE is then setup to import the catalog information from your Lightspeed account via the Lightspeed Retail API.  Whenever you add a product to your Lightspeed Retail account, the new products will be detected by AdVision eCommerce (at a specified interval) and automatically imported into AE. AE will likewise detect certain changes you make to your catalog in Lightspeed, like inventory

  • I can't connect to LightSpeed Cloud. What can I do?

    Tips to Resolve Connection Problems

    Though the internet largely prevents these issues, sometimes a bad core router on the internet may prevent you from reaching LightSpeed Cloud. Ordinarily these routers are identified and removed by other healthy routers as a potential pathway for your request. Sometimes things don’t work out perfectly and you end up in a internet partitioning situation where you can access some sites and not others due to these bad routes. To troubleshoot this problem try the following steps:

    1. Reboot your modem and verify that the modem reboot does not correct your problem. If you end up
  • How do I get my inventory imported?

    Importing inventory and customer data

    How TO Import Data

    To make transitioning to LightSpeed Cloud easier, you can import your inventory and customer data from a pre-existing database.

    To import your inventory and/or customer data to LightSpeed Cloud, you must:

    1. Prepare a separate spreadsheet for your inventory and customer data based on the LightSpeed Cloud requirements.
    2. Send the properly formatted spreadsheet to LightSpeed Support for importing into your LightSpeed Cloud account.

    1. PREPARE YOUR SPREADSHEET

    To avoid a failed import or having to manually correct the data in your system, you must follow the spreadsheet preparation procedure outlined in this

  • Can I use LightSpeed Pro with LightSpeed Cloud?

    Light Speed Pro and Light Speed Cloud are not Integrated Products.

  • How to rename, merge, or delete categories.

    Renaming, Merging, or Deleting Categories

    How to rename, merge, or delete categories.

    1. Click Settings from the Main Menu, and then click Categories.
    2. To rename a Category, click the Category description in your list of Categories. Edit the Category Name and click Save when finished.
    3. To merge two Categories, click the Category description for the Category you would like to keep.
    4. Click MERGE at the bottom, then select the checkbox in the row of the Category you would like merged into the current Category. Click the Merge button, towards the bottom, to merge the two Categories into one. Take note that all Categories belonging to the old Category will now
  • How to edit your inventory levels.

    Editing Inventory Levels

    How to edit your inventory levels.

    The preferred method to update your inventory levels is by performing a count using the LightSpeed Cloud Inventory Counts feature. The following method will allow you to edit the inventory level for any individual item.

    1. Click Inventory from the Main Menu, and then click Item Search.
    2. Search for the item you would like to adjust the inventory for.
    3. Click the Description (Edit Record) of the item.
    4. Click INVENTORY on the left.
    5. You may edit the quantity and/or Unit Cost on any line. It's important to note that your total quantity on hand is determined by
  • How to create and edit product categories.

    Product Categories

    Product categories are used to categorize your items into groups and sub-groups, and are required for sales reporting, batch price changes, and searches. These categories can then be assigned to the individual items in your inventory. Using categories offers more specific, in-depth results in your reports. For example, with a year of sales you'd see how well products categorized as “Men's shoes” are selling. If you have a LightSpeed Cloud Web Store account, the product categories are also used for classification on your web store. Important: If you import products into LightSpeed Cloud from a pre-existing database that includes

  • How can I change the email associated with a site?

    In AE admin, go to Settings>>Sites>>select the site you'd like to manage>>Details tab>>update the Email field and click Save Changes.

  • How Category Lead-in module works on front end?

    Self administer an area of content with text and images that appear above multiple products presented when a category is selected (the reasoning for that category as eg).

  • Submit : Custom Static Page Content

    CLIENT TASK : Review and understand the Static Page process and then ...

    1. Supply a list of all static pages you will require and most importantly the initial text content for them through the collaborative. It does not have to be perfect as it can be edited by you at a later date, we just need to format it.
    2. Understand and follow the instruction per the 'Summary of Steps' for administering your static pages.

    definition -- A LightSpeed static webpage is a page that you create using the web store administration panel. These pages usually include your PCI Compliance policies such as