Knowledge Base

  • Adding tags to Products

    Tags are keywords that describe product features and are used by search engines. For example, if you enter belt and black in the search bar of a search engine, it searches for these tags. Your customers can use tags to search your online store. When they click the black tag, all of the products tagged as black are displayed.

    Note: Pay attention to competition when you create tags. It can be better to join tags, to avoid keyword competition.

    To create tags

    1. On the left menu of the Backoffice go to Products > Tags  > Add a tag.
      • Title - Enter the tag here, for example, black t-shirt with flowers. Note: If you use
  • What is Volume Discount Pricing Module?

    Volume pricing allows you to setup discounted pricing based on the qty of an item being purchased.

  • Política de Uso Aceptable (Acceptable Use Policy – AUP) (ES)

     

    CatalogPilot™

    AdVision eCommerce Inc.

    1. Propósito

    Esta Política de Uso Aceptable (“AUP”) establece las normas y restricciones que rigen el uso de los servicios proporcionados por AdVision eCommerce Inc. (“AdVision”, “nosotros”), incluidos CatalogPilot, todas las aplicaciones relacionadas, motores de metadatos, interfaces API, paneles de control, servicios de enriquecimiento y cualquier integración o funcionalidad asociada (en conjunto, el “Servicio”).

    El objetivo de esta política es:

    • Proteger la integridad, seguridad y fiabilidad del Servicio
    • Garantizar un uso legal y adecuado
    • Prevenir el uso indebido, abusivo o de alto riesgo

    2. Uso permitido

    Sujeto al cumplimiento de esta AUP, los usuarios pueden

  • Color Swatches App (Deutsche)

        

    Nach der Installation und Einrichtung ermöglicht die Color Swatches App den Benutzern Ihrer Website, die Farbe eines Produkts anhand repräsentativer Musterbilder, die Sie hochgeladen haben, auszuwählen. Wenn Sie also ein Produkt mit Farboptionen wie Rot, Blau oder Leopardendruck haben, können Sie Bilder hochladen (oder eine Vollfarbe einstellen), die dem Kunden ein Muster dieser Farbe / dieses Musters auf der Detailseite des Produkts anzeigen. Wenn Sie auf ein Muster klicken, wird die Farboption aktualisiert und eCom führt die Standardfunktionen aus, die normalerweise bei der Farbauswahl auftreten (z.B. Preisgestaltung, Lagerbestand, Aktualisierung der Informationen zur Produktbildgalerie).

    Folgen Sie den Anweisungen in

  • What is the query rewrite/advanced search?

    The query rewrite module, is our custom search module that facilitates the ability to break down searches within the web store by any number of criteria. For example not only by product and category, but by a brand, price, color, size, availability, newest to the system etc.

  • Advanced FAQ — CatalogPilot™ Architecture

               

    Technical Due Diligence for IT, Platform Support & Agencies

    CatalogPilot™

    © 2026 · AdVision eCommerce Inc.

    Purpose of This Document

    This document explains how CatalogPilot works, what risks it explicitly avoids, and why its architecture is safe, reversible, and enterprise-grade.

    It is intended for:

    • Internal IT and security teams
    • Platform support engineers (Lightspeed, Shopify, WooCommerce, BigCommerce)
    • External agencies and technical consultants
    • Architecture, compliance, and risk reviewers

    This document deliberately avoids marketing language.

    All statements describe observable engineering behavior, not promotional claims.

    1. What CatalogPilot Is — and Is Not

    What CatalogPilot Is

    CatalogPilot is

  • FAQ Avançado — Arquitetura do CatalogPilot™ (PT-BR)

               

    Due diligence técnica para equipes de TI, suporte de plataforma e agências

    CatalogPilot™

    © 2026 · AdVision eCommerce Inc.

    Objetivo deste documento

    Este documento explica como o CatalogPilot funciona, quais riscos ele evita explicitamente e por que sua arquitetura é segura, reversível e de nível empresarial.

    Este documento é destinado a:

    • Equipes internas de TI e segurança
    • Engenheiros de suporte de plataformas (Lightspeed, Shopify, WooCommerce, BigCommerce)
    • Agências externas e consultores técnicos
    • Avaliadores de arquitetura, conformidade e risco

    Este documento evita deliberadamente linguagem de marketing.

    Todas as afirmações descrevem comportamentos técnicos observáveis, e não alegações

  • Política de Uso Aceitável (Acceptable Use Policy – AUP) (PT-BR)

     

    CatalogPilot™

    AdVision eCommerce Inc.

    1. Objetivo

    Esta Política de Uso Aceitável (“AUP”) estabelece as regras e restrições aplicáveis ao uso dos serviços fornecidos pela AdVision eCommerce Inc. (“AdVision”, “nós”), incluindo o CatalogPilot, todas as aplicações associadas, mecanismos de metadados, interfaces de API, painéis de controle, serviços de enriquecimento e quaisquer integrações ou funcionalidades relacionadas (coletivamente, o “Serviço”).

    Esta política tem como objetivo:

    • Proteger a integridade, a segurança e a confiabilidade do Serviço
    • Garantir o uso legal, adequado e responsável
    • Prevenir abusos, usos indevidos e comportamentos de risco

    2. Uso Permitido

    Desde que em conformidade com esta AUP, os usuários

  • Color Swatches App (Nederlands)

        

    Van zodra geïnstalleerd en ingesteld, maakt de Color Swatches App het voor de gebruikers van uw website mogelijk om de kleur van een product te kiezen om basis van de door u opgeladen en representatieve staalafbeeldingen. Wanneer u dus een product hebt met kleuropties zoals Rood, Blauw of Luipaardmotief, kunt u afbeeldingen opladen (of een vaste kleur instellen) voor elk product, waardoor u de klant een overzicht geeft van die kleur/motief op de pagina met de productdetails. Wanneer men een staal aanklikt, krijgt de kleuroptie een update en voert eCom de standaardfuncties uit die men normaal aantreft bij een kleurselectie (namelijk de prijs, de voorraad, de

  • Creating Categories

    Creating categories 

    Your online store's navigation is based on categories so that you can organize your product range conveniently for customers. This helps them quickly find what they're looking for and increases your turnover opportunities.

    About categories

    Research shows that successful online stores have a maximum of seven main categories, each with a clear, concise name to ensure easy-to-read navigation. Categories are used in product, overview and text pages.

    Product pages

    A product page displays all of the products in a category. Customers see product pages when they browse the products in your store. When a customer clicks a product,

  • How Promo Codes modules works for shipping discounts?

    With Promo Codes Module, discount codes can be setup to discount shipping costs based on what's being ordered or a promo code.

  • Erweiterte FAQ — Architektur von CatalogPilot™ (DE)

               

    Technische Due-Diligence für IT-Teams, Plattform-Support und Agenturen

    CatalogPilot™

    © 2026 · AdVision eCommerce Inc.

    Zweck dieses Dokuments

    Dieses Dokument erläutert, wie CatalogPilot funktioniert, welche Risiken ausdrücklich vermieden werden und warum die Architektur sicher, reversibel und auf Enterprise-Niveau ausgelegt ist.

    Dieses Dokument richtet sich an:

    • Interne IT- und Sicherheitsteams
    • Plattform-Support-Ingenieure (Lightspeed, Shopify, WooCommerce, BigCommerce)
    • Externe Agenturen und technische Berater
    • Verantwortliche für Architektur, Compliance und Risikobewertung

    Dieses Dokument verzichtet bewusst auf Marketing- oder Werbesprache.

    Alle Aussagen beschreiben beobachtbares technisches Verhalten und keine werblichen Versprechen.

    1. Was CatalogPilot ist — und was nicht

    Was CatalogPilot ist

    CatalogPilot

  • Acceptabel Gebruik Beleid (AUP) (NL)

    CatalogPilot™

    AdVision eCommerce Inc.

    1. Doel

    Dit Acceptabel Gebruik Beleid (“AUP”) beschrijft de regels en beperkingen voor het gebruik van de diensten die worden geleverd door AdVision eCommerce Inc. (“AdVision”, “wij”, “ons”), waaronder CatalogPilot, alle bijbehorende applicaties, metadata-engines, API-interfaces, dashboards, verrijkingsdiensten en gerelateerde integraties of functionaliteiten (gezamenlijk de “Dienst”).

    Dit beleid is bedoeld om:

    • De integriteit, veiligheid en betrouwbaarheid van de Dienst te beschermen
    • Correct en wettig gebruik te waarborgen
    • Misbruik, oneigenlijk gebruik en risicovol gedrag te voorkomen

    2. Toegestaan Gebruik

    Onder naleving van dit AUP mogen gebruikers CatalogPilot uitsluitend gebruiken voor:

    • Het lezen en analyseren van catalogusgegevens via platform-API’s
  • Color Swatches App (Français)

        

    Une fois installée et configurée, l’application Color Swatches permettra aux utilisateurs de votre site de sélectionner la couleur d’un produit en fonction des images représentatives que vous avez chargées. Ainsi, si vous avez un produit avec des options de couleur comme rouge, bleu ou imprimé léopard, vous pouvez télécharger des images (ou définir une couleur unie) pour chaque produit, montrant au client un échantillon de cette couleur/motif sur la page des détails du produit. Lorsqu’on clique sur un échantillon, l’option de couleur est mise à jour et eCom exécute la fonctionnalité standard qui s’applique normalement à la sélection

  • What is Multiple Web Store? Is there a module for that?

    For LightSpeed On Site [pro-] web stores, where a client has more than one, we can have this add-on module which has the ability to look at both inventories and let the viewer know if it is available in one store, when it is not in another. It is setup by Advision Support.

    For web stores that are developed on our AE platform, there is the ability to add other web stores for it to feed from one central AE administration area.

    It is frequently used to build a retail version webstore of your webstore, available to the public, and

  • Trust & Security

    Effective Date: January 1st. 2026

    At AdVision eCommerce Inc., we understand that merchants depend on reliable and secure systems to operate their businesses. This page describes the security practices we use to help protect CatalogPilot, merchant accounts, and the data processed within the Service.

    This Security Practices page is informational only and does not create contractual obligations, warranties, or guarantees. It complements our Privacy Policy and Terms & Conditions.

    1. Security Principles

    We follow a framework built around four core pillars:

    1. Confidentiality – preventing unauthorized access
    2. Integrity – maintaining accuracy and reliability
    3. Availability – ensuring systems operate as intended
    4. Accountability
  • FAQ Avancée — Architecture CatalogPilot™ (FR)

               

    Diligence technique pour les équipes IT, le support plateforme et les agences

    CatalogPilot™

    © 2026 · AdVision eCommerce Inc.

    Objectif de ce document

    Ce document explique le fonctionnement de CatalogPilot, les risques qu’il évite explicitement, et les raisons pour lesquelles son architecture est sûre, réversible et de niveau entreprise.

    Il s’adresse à :

    • Équipes IT et sécurité internes
    • Ingénieurs support des plateformes (Lightspeed, Shopify, WooCommerce, BigCommerce)
    • Agences externes et consultants techniques
    • Responsables architecture, conformité et gestion des risques

    Ce document évite volontairement tout langage marketing.

    Toutes les affirmations décrivent un comportement technique observable, et

  • Adding brands

    Create brands and associate products with them so that customers can filter products by brand in your online store.

    To add a brand

    1. On the left panel of Back Office go to SHOP > Products > Brands.
    2. At the top of the screen click Add brand.
    3. In the Title field enter the name of the brand.
    4. In the Content box enter a description for the brand. The description will appear under Brands on the overview page in your online store.
    5. Tick the checkbox next to Include in Catalog to make the make visible in your store.
    6. Save your changes.

    You are then redirected to a page where you can edit the brand. Click Browse to

  • How Loyalty points module works? Can I assign them manually?

    This feature lets customer earn loyalty points via purchases to apply as credit towards future purchases.  Loyalty points are earned automatically as customer makes purchases through your AE webstore, based on their loyalty points level. Speak with AE Sales to purchase the loyalty points module.

    Once loyalty points module is installed, you can begin managing your loyalty points program under Customers>>Loyalty Programs in AE Admin.

    Create a Loyalty Points Program

    To add your first points program, click “Create New Loyalty Program”.  In the form that loads, enter the name of your new program (e.g. “Loyal Customers” or “Best Customers”) and

  • Service Availability Statement

    Effective Date: January 1st. 2026

    This Service Availability Statement (“Statement”) describes how CatalogPilot (“Service”) operated by AdVision eCommerce Inc. (“AdVision,” “we,” “us,” “our”) generally manages availability, maintenance, and updates.

    This Statement is informational only and does not constitute a service-level agreement (SLA), warranty, or guarantee of uptime.

    1. General Availability

    CatalogPilot is designed to operate continuously, 24 hours a day, 7 days a week, except during planned or unplanned maintenance events.

    While we strive to ensure high availability, we do not guarantee any specific uptime percentage.

    2. Planned Maintenance

    We may perform maintenance activities to:

    • upgrade infrastructure
    • improve performance
    • deploy