Knowledge Base

  • How do I install a LightSpeed plugin?

    NOTE 1: This knowledge base only applies to LightSpeed users running LightSpeed eCommerce 3.0 and above.

    NOTE 2: It is highly recommended that you upload and manage plugins through an internet browser instead of your LightSpeed Point of Sale.

    NOTE 3: It is REQUIRED that you upload the files for the LightSpeed Plugin Installer using BINARY TRANSFER MODE in your FTP client. If you use ASCII, you will get errors when trying to install and activate new plugins.

  • Which shipping methods/carriers does AE support?

    We are constantly adding support for new carriers and shipping methods, but currently AdVision eCommerce supports the following shipping carriers and methods:

    Advanced Support (calculates rates based on destination/weight, create and print shipping labels):

    • UPS Domestic
    • FedEx Domestic (requires a lengthy certification process for your FedEx account)
    • USPS via Endicia

    Basic Support (calculates rates based on destination/weight):

    • UPS
    • FedEx
    • USPS
    • USPS via Endicia
    • Canada Post
    • Startrack

    Along with the support for the above shipping carrier APIs, AdVision eCommerce also supports more generic shipping method setups and flat rate shipping.

  • Import & Export (6)

    • Exporting data
    • List of all options on the import sheet
    • Import wizard: updating products
    • Import wizard: New products
    • Editing products through import
    • Import an arbitrary .csv file 
  • What is a Data Feed Module?

    Using the product data uploaded to the web store, this information can be fed via 3rd party API's to external web stores such as Google Merchant, Amazon.

  • I can no longer log into my web store administration area, all I see is a blank white page

    The first area that we would investigate on an issue like this, is whether or not our internal server security system has blocked your access.

    This happens when more than 3 unsuccessful attempts are made to login  to either the e-commerce module or any of our add-on modules. Please Google : what's my IP - and then copy and paste the IP number that you see and send it over to AdVision support ASAP. Once we determine whether or not this is the issue, we can help you investigate further.

  • What is Meta text? Where in the Homepage can I place that?

    You would need to place the meta text in the homepage module for the SEO.

    1. Meta title: 65 characters long (including the spaces) title for the store, best describing the business. It shows on the browser tab for that page - next to the favicon.
    2. Meta Description: 255 characters long paragraph describing the business, location, brands that you carry etc. Anything that is full of searchable keywords. It will show in Google search.
    3. Meta Keywords: collection of 15-20 keywords, separated by comma. Google doesnt use keywords anymore but there are some other search engines that use keywords.

    HOMEPAGE MODULE FOR LIGHTSPEED:

    HOMEPAGE MODULE

  • Image Preparation in Photoshop

    For Image preparation in Photshop, please follow the steps below:

    STEP 1

    Size the Product/Zoom Images for the Zoom Module:

    Once you have completed your photography and assuming you have shot in RAW format, you will need to now open those image(s) in PhotoShop in preparation to size them and save as a JPEG image.

    There are a few movies to show you the whole process at the link below. Please continue to read in detail to present a full overview to you of the process.

    AdVision will advise you during the development of your web store the final image

  • Switch from Lightspeed to Magento

    Switch from Lightspeed to Magento In today's competitive eCommerce landscape, businesses must leverage robust and flexible platforms to stay ahead. Migrating from Lightspeed eCommerce to Magento offers numerous advantages, empowering businesses with advanced features, scalability, and customization capabilities. Here are ten key benefits of making the switch to Magento: Enhanced Customization and Flexibility: Magento's open-source nature allows for extensive customization, enabling businesses to tailor their online stores to specific needs and preferences. Scalability: Magento is designed to handle high traffic volumes and large product catalogs, making it ideal for growing businesses. Advanced SEO Features: Magento offers robust SEO tools and

  • The Imperial Theme Manual (Français)

        

    Table des matières

    Logo

    Arrière-plan

    Header

    Navigation

    Fil d’Ariane/Barre latérale

    Pied de page

    Couleurs

    Bouton

    Typographie

    Coordonnées

    Fonctionnalités

    Images

    Médias sociaux

    Page d’accueil - En-tête

    Page d’accueil - Nous connaître

    Page d’accueil - Bannière inférieure

    Page d'accueil Témoignages

    Page d’accueil - Balises

    Page d’accueil - Plugins sociaux

    Configurer des publicités produit

     

     

    Avec son design contemporain, The Imperial d’AdVision est l’un des thèmes les plus « modernes » disponibles aujourd’hui pour la plate-forme SEO Shop/Lightpeed eCom. Ultra réactif sur les petits appareils mobiles, il s’adapte également parfaitement à tous les moniteurs de bureau, quelle que soit leur

  • Can I use LightSpeed Pro with LightSpeed Cloud?

    Light Speed Pro and Light Speed Cloud are not Integrated Products.

  • LightSpeed 3.0 Upgrade Process.

    LightSpeed 3.0 Upgrade Process

    LightSpeed 3.0 is a whole new software product. It includes a new database, new framework, new code structure and new features.

    In order to upgrade your LightSpeed web store to LightSpeed eCommerce 3.0, we will need a minimum of 2 weeks. 

    Please read the notes below:

    1.We do not develop on your live site. We make a copy of your entire site in a sub-folder and do the upgrade to the copy. All customizations must be rebuilt and tested. So if Argoworks wrote custom scripts that allowed LightSpeed to do certain things 'outside the box', we

  • What payment methods does AE support?

    We're always adding new payment options for our clients to use on their webstores, but AdVision eCommerce currently supports the following:

    Advanced Support (features standard payment processing plus features like authorize only, delayed capture, void, credit, etc.):

    • Authorize.net Advanced Integration
    • Authorize.net Customer Information Management

    Basic Support (standard payment processing):

    • PayPal Payments Pro (Express Checkout)
    • USA Epay
    • Cayan (Merchant Warehouse)
    • Beanstream
    • Moneris
  • Import an arbitrary .csv file

    If you lack certain fields or assign incorrect names to products you will very likely receive error messages, preventing the sheet from being loaded. Lightspeed eCom uses .csv or .xml files. To import products of your previous store, you will have to convert its import sheet to the Lightspeed eCom sheet structure.

    Copy the fields from the import sheet of your previous store to the template sheet. When you have finished, you may import it through SYSTEM > Tools > Imports in the left menu of the back office. For more information about importing and an explanation on the columns used in the sheet please see

  • What is AE Gift Card module and how it works?

    With Gift Card module, you can setup and sell Gift Card products, each with a unique gift card code. The gift card can later be used to discount/pay for future orders.

    Custom monetary values, expiration dates and unique security pins can be created and sold online.

    Speak with AE Sales to purchase the gift card module. Once gift card module is installed, you can begin managing your gift cards under Customers>>Gift Cards in AE Admin.

    Create a Gift Card

    To add your first gift card, click “Create New Gift Cards”. In the form that loads, you can:

    • Expiration Date: Select
  • How do I contact Support for my Web Store?

    Issue with my existing Web Store

    For fast and expedient customer service - please email any and all request in regards to an existing website or a project in development to....

    projects@advision-ecommerce.com

    with your name, project name, details and work request(s).

    Alternatively, you may use the support form on our site: https://advision-ecommerce.com/support#frmSupport

    ... by doing so, you will have placed your request directly into our production environment and one of our team will address it asap.

    How AdVision Addresses New or Update Requests :

    If you require 'new work'. done on your Web Store, AdVision is available on a 'as

  • Image Preparation in Photoshop

    • Image Preparation in Photoshop
    • Sizing Your Images From Raw to JPEGS
  • Advanced Dynamic Filter Limitations

    In implementing the Advanced Dynamic Filter app in your eCom website, we'll be taking over the thumbnail result loading and display on any category pages.  To accomplish this, certain limitations are currently in place:

    Non-standard Features

    Non-standard theme features within thumbnail displays may not be possible or may require additional work outside the standard app install scope.

    eCom's "Discount Rules" Thumbnail Price Display

    The app cannot currently support displaying discounted pricing from eCom's "Discount Rules" feature (https://ecom-support.lightspeedhq.com/hc/en-us/articles/220662787-Creating-discount-rules), because the discount rules feature generates the discount pricing on the fly (instead of updating the pricing directly in the catalog, which is

  • Cloud-Based eCommerce Shift

    Online retailers are moving away from cloud-based e-commerce platforms to gain greater control over their storefronts and data. This shift is driven by the need for enhanced customization, data sovereignty, and privacy.

    Why Shift Away from Cloud-Based eCommerce?

    1. Customization and Brand Identity: Cloud platforms limit design and functionality customization. Retailers seek unique shopping experiences that reflect their brand identity.
    2. Data Control and Privacy: Retailers want better data management to ensure privacy and comply with regulations like GDPR and CCPA.
    3. Performance and Reliability: Shared cloud resources can cause performance issues. Alternative solutions offer better control over uptime and loading times.
    4. Cost
  • The Imperial Theme Manual (Deutsche)

        

    Inhoudsopgave

    Logo Hintergrund Kopfzeile Navigation Brotkrumen / Sidebar Fußzeile Farben Typografie Kontakt details Eigenschaften Bilder Sozialen Medien Homepage - Kopf Homepage - Angebote Homepage - Unteres Banner Homepage-Sekundärbild Homepage ReferenzenHomepage Geschichte Homepage - Social Plugins Einrichten von Produktanzeigen

     

    Logo

    1. Logo Laden Sie Ihr Logo (im PNG-Bildformat ) im Header des Themas gezeigt werden. Empfohlene Größe 260 x 60 Pixel.

    2. Favicon Laden Firma Favicon. Das Favicon ist ein kleines Symbol Bild am oberen Rand des Browser Fenster / Tab angezeigt. Siehe http://www.favicon.cc/ für weitere Informationen über ein Favicon für Ihre Website zu erstellen

    3. Logo Startseite Wordt weergegeven over
  • How to rename, merge, or delete categories.

    Renaming, Merging, or Deleting Categories

    How to rename, merge, or delete categories.

    1. Click Settings from the Main Menu, and then click Categories.
    2. To rename a Category, click the Category description in your list of Categories. Edit the Category Name and click Save when finished.
    3. To merge two Categories, click the Category description for the Category you would like to keep.
    4. Click MERGE at the bottom, then select the checkbox in the row of the Category you would like merged into the current Category. Click the Merge button, towards the bottom, to merge the two Categories into one. Take note that all Categories belonging to the old Category will now